Watches of Switzerland Showroom Director

About Watches of Switzerland

Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.

Role & Responsibilities

• Plan and execute the showroom business plan, setting clear objectives and performance expectations while keeping costs and controls within budget.
• Lead and manage a high-performing team, engaging team members in delivering an exceptional client experience and performance targets.
• Coach individuals to develop their potential and identify suitable ways to motivate them.
• Maintain, review and continually improve operating processes and procedures to create a streamlined, client-oriented business.
• Address day-to-day and longer-term business challenges with credible, entrepreneurial solutions while maintaining the showroom’s professional image.
• Provide clear communication across all parts of the business, anticipate future challenges and opportunities, and respond effectively.
• Maintain schedule flexibility and availability for showroom hours, including evenings and weekends.

Qualifications

• Considerable retail management experience, ideally in a luxury environment.
• Evidence of delivering performance against sales and process objectives.
• Jewellery or watch product knowledge.
• External jewellery or retail qualifications.
• Proven record of sales achievements.
• Ability to develop and implement business strategies and work to budgets.
• Ability to manage and deliver operating costs and identify suitable efficiency improvements.
• Strong numerical aptitude and ability to understand and analyse sales performance.
• Experience leading, mentoring and coaching members of a high-performing showroom team.
• Proven record of management achievements.
• IT literacy.
• Evidence of CRM experience and networking.
• May occasionally be required to work exceptionally long hours.
• May be required to lift packages or boxes.
• May be required to stand for long periods.

Skills

Experience

Considerable retail management experience, ideally in a luxury environment.

Benefits

Medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.

Culture

Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.