- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $25–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Service Consultant at Watches of Switzerland coordinates service orders and delivers high-quality aftercare for internal and external clients, supporting workflow, special orders, spare parts, operational efficiency, and revenue. This permanent, full-time role in New York requires schedule flexibility for showroom hours, including evenings, nights, weekends, and holidays; compensation is $25–$27 per hour plus commission opportunity.
Role & Responsibilities
- Coordinate, prioritize, communicate, and follow up on all service orders for internal and external clients.
- Ensure the quality of each aftercare experience and that department standards align with company strategy.
- Support department organization and workflow, special-order and spare-parts management, long-term operational efficiency, and revenue generation.
- Manage and deliver operating costs, identifying suitable efficiency improvements.
- Analyze performance and make effective decisions to ensure KPIs are delivered.
Qualifications
- Experience with luxury watches.
- Technical knowledge of timepieces and the ability to change or size straps and bracelets.
- Knowledge of legal requirements relevant to the role, particularly retail law, health and safety, and security.
- Excellent project, planning, change, and time-management capabilities.
- Exceptional communication and interpersonal skills.
- IT literacy.
- Strong numerical skills and the ability to understand and analyze performance.
- Results-focused, with an understanding of what matters to the business and its clients.
- Flexible and adaptable to change.
- Availability to work a flexible schedule, including evenings, nights, weekends, and holidays, to accommodate showroom hours and business needs.
- Ability to stand for long periods.
Skills
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 27 per hour.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts; commission opportunity.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Consultant», «Watch Service Advisor», «Timepiece Service Specialist», «Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.