- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $27–29/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Service Consultant at Watches of Switzerland coordinates and follows up on service orders, ensuring high-quality aftercare while supporting department workflow, special-order and spare-parts management, operational efficiency, and revenue. This permanent, full-time role in New York pays $27.00–$29.00 per hour, with a commission opportunity, and requires schedule flexibility for evenings and weekends.
Role & Responsibilities
- Coordinates, prioritizes, communicates, and follows up on Service Orders for internal and external clients.
- Ensures the quality of each aftercare experience and aligns department standards with company strategy.
- Supports department organization, workflow, special-order and spare-parts management, long-term operational efficiency, and revenue generation.
- Manages and delivers operating costs, identifying suitable efficiency improvements.
- Accommodates showroom hours, including evenings and weekends.
Qualifications
- Experience with luxury watches.
- Technical knowledge of timepieces and ability to change or size straps and bracelets.
- Knowledge of legal requirements relevant to the role, particularly retail law, health and safety, and security.
- Excellent project, planning, change, and time management capabilities.
- Exceptional communication and interpersonal skills.
- IT literacy.
- Strong numerical ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
- Results-focused, with an understanding of business and client priorities.
- Flexible and adaptable to change.
- Ability to stand for long periods.
Skills
Experience
Experience with luxury watches.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 27 to USD 29 per hour.
Benefits
Commission opportunity; medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Consultant», «Watch Service Advisor», «Service Coordinator», «Timepiece Service Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.