- Location
- Marlton New Jersey USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Watches of Switzerland seeks a Service Consultant for its Aftercare department in Marlton, New Jersey. The permanent, full-time role coordinates service orders and aftercare operations, with a base wage of $25.00 per hour and commission opportunity; evening and weekend availability is required.
Role & Responsibilities
- Coordinate, prioritize, communicate, and follow up on all service orders for internal and external clients.
- Ensure the quality of each aftercare experience and that department standards align with company strategy.
- Support department organization, workflow, special-order and spare-parts management, and long-term operational efficiency.
- Contribute to revenue generation across the Aftercare department.
- Manage and deliver operating costs, identifying suitable efficiency improvements.
- Analyze performance and make effective decisions to ensure KPIs are delivered.
Qualifications
- Experience with luxury watches.
- Technical knowledge of timepieces and the ability to change or size straps and bracelets.
- Knowledge of legal requirements relevant to the role, particularly retail law, health and safety, and security.
- Excellent project, planning, change, and time-management capabilities.
- Exceptional communication and interpersonal skills.
- IT literacy.
- Strong numerical ability and the capacity to understand and analyze performance.
- Results-focused, with an understanding of business and client priorities.
- Flexible and adaptable to change.
- Ability to stand for long periods.
- Schedule flexibility and availability to work evenings and weekends to accommodate showroom hours.
Skills
Experience
Experience with luxury watches.
Workplace
This position is based in Marlton, New Jersey, USA, within easy reach of Philadelphia.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position is USD 25 per hour.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts; commission opportunity; competitive earnings.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftercare Consultant», «Watch Service Advisor», «Service Coordinator», «Aftercare Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.