- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $85,000–100,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Sales Manager leads Watches of Switzerland’s New York showroom business, driving exceptional client service and performance through business planning, team leadership, cost control and continuous improvement. The permanent, full-time role requires flexibility for showroom hours, including evenings and weekends. Compensation is $85,000–$100,000 annually, plus bonus opportunity.
Role & Responsibilities
- Plan and execute the floor and showroom business plan, setting clear objectives and performance requirements while keeping costs and controls within budget.
- Lead and manage a high-performing team, engaging team members in the required client experience and delivery of performance targets.
- Coach individuals to develop their potential and identify effective ways to motivate them.
- Maintain, review and improve operating processes and procedures to support a streamlined, client-oriented business.
- Develop entrepreneurial solutions to day-to-day and longer-term business issues while maintaining the showroom’s professional image.
- Provide clear communication across all parts of the business, anticipate future challenges and opportunities, and respond effectively.
- Accommodate showroom hours with schedule flexibility and availability, including evenings and weekends.
Qualifications
- Retail management experience, ideally in a luxury environment.
- Evidence of delivering performance against sales and process objectives.
- Ability to develop and implement business strategies.
- Ability to manage and deliver operating costs and identify suitable efficiency improvements.
- Numeracy and ability to understand and analyze sales performance.
- Experience leading, mentoring and coaching high-performing sales teams.
- IT proficiency, including POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location.
- Ability to support sales professionals, the management team and clients by providing timely, friendly solutions.
- Jewelry or watch product knowledge.
- Advanced selling and negotiation skills.
- External jewelry or retail qualifications.
- Proven record of sales achievements.
- Proven record of management achievements.
- Proven ability to inspire and motivate teams.
- Comfort with high price points.
Skills
Experience
Retail management experience, ideally within a luxury environment.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 100,000 per annum.
Benefits
Bonus opportunity; medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Showroom Manager», «Luxury Sales Manager», «Sales Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.