- Location
- Bloomington Minnesota USA
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Watches of Switzerland is hiring a full-time, permanent Sales Associate for its Mall of America showroom in Bloomington, Minnesota. The role focuses on personalized client service, product storytelling, relationship-building through the company CRM platform, and showroom operations; schedule flexibility is required for evenings and weekends.
Role & Responsibilities
- Prioritize clients’ needs by listening, anticipating requests, and taking personal responsibility for fulfilling them.
- Present products confidently using storytelling and technical detail while creating a hospitable atmosphere.
- Build, maintain, and develop client relationships through the company CRM platform.
- Maintain knowledge of the brands, collections, and pieces carried in the showroom, as well as general industry knowledge; stay current as new products are introduced.
- Create a positive impression and deliver memorable service, demonstrating a passion for timepieces and/or jewelry through storytelling and hospitality.
- Maintain a professional attitude and conduct business with integrity.
- Comply with company guidelines, policies, and procedures.
- Assist team members and build effective working relationships; hand clients over to another team member when needed to best serve their needs.
- Organize merchandise and displays to optimize sales and minimize shrinkage.
- Support the client experience in accordance with showroom hospitality guidelines.
- Independently use company systems, hardware, and software required to perform duties and responsibilities.
- Complete administrative tasks that support the client experience.
- Receive and deliver client repairs when required.
- Perform other duties and responsibilities as assigned by management.
Qualifications
- High school diploma.
- 1 year of retail sales experience.
- Excellent storytelling ability.
- Passion for timepieces and/or jewelry.
- Excellent client service and selling skills.
- Excellent interpersonal and verbal and written communication skills.
- Excellent organizational skills.
- Ability to work as part of a team.
- Ability to multitask in a fast-paced environment.
- Computer literacy, including MS Office.
- Ability to stand for long periods.
- May be required to lift packages or boxes.
- Schedule flexibility and availability to accommodate showroom hours, including evenings and weekends.
Skills
Experience
1 year of retail sales experience
Education
High school diploma
Workplace
The successful candidate will be located in Bloomington, Minnesota, USA, with easy access to Minneapolis.
Explore jobs in Minnesota or in the USA.
Benefits
Benefits are mentioned alongside competitive compensation.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.