- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $85,000–95,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Rolex Manager oversees the Rolex experience at Watches of Switzerland Group Official Rolex Jeweler locations, improving showroom, online and follow-up client interactions in collaboration with showroom management and Rolex. This permanent, full-time role requires schedule flexibility for evenings and weekends and offers an annual base salary of $85,000–$95,000 plus bonus opportunity.
Role & Responsibilities
- Manage all areas of the Rolex experience across Watches of Switzerland Group Official Rolex Jeweler locations.
- Continuously improve the in-showroom, online and follow-up client experience.
- Collaborate with showroom management and Rolex to determine the resources, programs and expectations needed to create a seamless Rolex client journey.
- Accommodate showroom hours, including evenings and weekends, with schedule flexibility and availability.
Qualifications
- 3 years of experience in luxury hospitality, luxury retail or a related field.
- Excels at client experience and relationship-building.
- Outstanding presentation skills and the ability to speak with enthusiasm.
- Strong organizational, client service and time management skills.
- Ability to find creative solutions.
- Ability to create and implement new processes effectively.
- Strong attention to detail.
- Strong verbal communication skills.
- High-energy, self-motivated and outgoing personality.
- Ability to coordinate and collaborate with retail and corporate team members.
- Ability to multitask daily in a fast-paced environment.
- Excellent judgment.
- Understanding of the luxury experience.
- Understanding of luxury timepieces and jewelry.
Skills
Experience
3 years of experience in luxury hospitality, luxury retail or a related field.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 95,000 per annum.
Benefits
Bonus opportunity; medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Rolex Experience Manager», «Rolex Client Experience Manager», «Rolex Retail Manager», «Rolex Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.