- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
The Operations Manager oversees showroom operations, procedures, systems, and tools, supporting sales and process efficiency to deliver a strong client experience. This is a permanent, full-time role requiring schedule flexibility for showroom hours, including evenings and weekends.
Role & Responsibilities
- Oversee and direct showroom operations, serving as the expert on standard operating procedures, systems, and tools.
- Ensure smooth operations to support an exceptional client experience.
- Support sales activities for internal and external clients.
- Identify and implement process efficiencies and ensure compliance with procedures.
- Work effectively with sales professionals and management to help drive the business.
- Perform opening and closing procedures.
- Adapt to changing daily business needs and shifting priorities, including frequent interruptions.
- Maintain schedule flexibility and availability to accommodate showroom hours, including evenings and weekends, and staff needs.
Qualifications
- Previous experience in operations in a service-related industry.
- High school or college degree.
- Strong analytical skills.
- Strong verbal and written communication skills.
- Organized and detail-oriented, with excellent attention to detail.
- Ability to understand and adhere to company standards.
- Strong organizational skills and ability to multitask projects in a dynamic, fast-paced environment with shifting priorities.
- Team-focused approach and ability to collaborate effectively.
- Innovative, proactive, and strategic approach.
Skills
Education
High school or college degree.
Workplace
This position is based in Plano, Texas, USA, within easy reach of Dallas.
Explore jobs in Texas or in the USA.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Showroom Operations Manager», «Store Operations Manager», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.