- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $80,000–90,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Betteridge is seeking a full-time, permanent Operations Manager for its Aspen showroom. The role oversees showroom operations, supports sales, and drives process efficiency and procedure compliance; compensation is $80,000–$90,000 annually, plus commission opportunity.
Role & Responsibilities
- Oversee and direct showroom operations, serving as the expert on standard operating procedures, systems, and tools to ensure smooth operations and an excellent client experience.
- Support sales initiatives and collaborate with sales professionals and management to drive the business.
- Improve processes, promote operational efficiencies, and ensure compliance with procedures.
- Perform opening and closing procedures.
- Adjust tasks to meet day-to-day business needs and accommodate staff schedules.
Qualifications
- Previous experience in operations within a service-related industry.
- High school or college degree.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Strong verbal and written communication skills.
- Organized and detail-oriented, with excellent attention to detail.
- Ability to understand and adhere to company standards.
- Flexibility to perform different tasks based on day-to-day business needs.
- Strong organizational skills and ability to multitask in a dynamic, fast-paced environment with shifting priorities.
- Team-focused approach and ability to collaborate effectively.
- Innovative, proactive, and strategic approach.
- Flexible availability to accommodate showroom hours, including evenings and weekends, and staff schedules.
- Ability to work with frequent interruptions.
Skills
Experience
Previous experience in operations within a service-related industry.
Education
High school or college degree.
Workplace
This position is based in Aspen, Colorado, USA.
Explore jobs in Colorado or in the USA.
Compensation
The base compensation for this position ranges from USD 80,000 to USD 90,000 per annum.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts; commission opportunity.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Showroom Operations Manager», «Operations Department Manager», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.