- Location
- Fort Lauderdale Florida USA
- Employment
- Full-time
- Seniority
- Manager
- Department
- Manufacturing, Artisanal & Industrial Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Technical Manager leads operational, technical, and strategic functions at a high-volume watch repair workshop, driving production, cost control, quality, workflow efficiency, and scalable growth while maintaining luxury craftsmanship and service standards. This is a permanent, full-time role with medical, dental, life, and disability benefits, ongoing training, career growth potential, and staff purchase discounts.
Role & Responsibilities
- Lead and direct the operational, technical, and strategic functions of a high-volume watch repair workshop.
- Enhance production output, optimize costs, uphold quality standards, and improve workflow efficiency.
- Support long-term organizational growth by scaling operations while preserving luxury craftsmanship and service standards.
Qualifications
- Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
- Strong understanding of mechanical, quartz, and high-complication timepieces.
- Proven experience managing large technical teams of 20 or more technicians.
- Demonstrated success improving production efficiency, quality, and cost performance.
- Excellent communication, coaching, and conflict-resolution skills.
- Proficiency with workshop management systems and production tracking tools.
- Experience in a luxury watch brand or authorized service center preferred.
- Background in Lean manufacturing, Six Sigma, or continuous improvement preferred.
- Experience managing multi-site or high-volume operations preferred.
Skills
Experience
At least 7–10 years in watch repair operations, including 3–5 years in a leadership role; experience managing teams of 20 or more technicians. Luxury watch brand or authorized service center experience, Lean manufacturing, Six Sigma or continuous improvement experience, and multi-site or high-volume operations experience are preferred.
Workplace
The successful candidate will be located in Fort Lauderdale, Florida, USA.
Explore jobs in Florida or in the USA.
Benefits
Medical, dental, life, and disability benefits; ongoing training; career growth potential; staff purchase discounts.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Repair Operations Manager», «Watchmaking Workshop Manager», «Technical Services Manager, Watchmaking», «Watch Repair Workshop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.