- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Watches of Switzerland Group’s Retail Operations Specialist supports projects that improve daily operations and client experience, assists with new showroom openings, and provides guidance to showrooms and boutiques in partnership with corporate teams. This on-site, permanent full-time role reports to the Retail Operations Manager and requires flexible scheduling and business travel when necessary.
Role & Responsibilities
- Supports projects that improve daily retail operations and elevate the client experience.
- Assists with new showroom openings.
- Provides operational guidance to showrooms and boutiques in collaboration with corporate departments, primarily Inventory Control, Internal Audit, Asset Protection, and Client Services.
- Supports retail teams and corporate colleagues as a resource.
- Contributes to improving efficiency and standardizing processes across WOS Group USA.
Qualifications
- Prior experience supporting retail administration and operational processes.
- High school degree required; a college degree is preferred but not required.
- Ability to work a flexible schedule.
- Business-related travel when necessary.
Skills
Education
High school degree required; college degree preferred but not required.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
Explore jobs in Florida or in the USA.
Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Retail Operations Associate», «Retail Administration Specialist», «Retail Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.