- Location
- Palm Beach Gardens Florida USA
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Omega Boutique Manager supports general boutique management, leading sales, clienteling, team development, daily operations, and an authentic luxury client experience while supporting the Boutique Director. This is a permanent, full-time role requiring schedule flexibility, including nights, weekends, and holidays.
Role & Responsibilities
- Achieve and exceed goals through sales strategies, clienteling, new-client sourcing, and building and maintaining productive long-term client relationships.
- Evaluate team-member performance and provide consistent coaching, prioritizing service and selling; create and adapt action plans for ongoing staff development.
- Keep current with market competition, the industry, watch trends, and client shopping behaviors.
- Apply business acumen to forecast, plan, and budget for business needs, including payroll and staffing.
- Manage daily operational tasks according to Watches of Switzerland standards, including selling and service.
- Support recruitment and retention efforts.
- Serve as a building leader in support of the Boutique Director.
- Foster teamwork, trust, and collaboration with peers, clients, and supervisors.
- Develop product knowledge and stay informed about current in-boutique and online collections; share and train the broader team on relevant information.
- Create a boutique environment that delivers renowned, authentic service and a luxury client experience.
- Perform other tasks and responsibilities assigned by management.
Qualifications
- Current knowledge of watch trends and marketplace competition.
- High school diploma or equivalent; a college degree or equivalent work experience is preferred.
- Proficiency in MS Office, including Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems such as labor management, inventory systems, and sales reporting.
- Ability to communicate effectively with clients and the team, orally and in writing.
- At least 2 years of retail service experience, preferably in a luxury retail environment.
- Ability to work a flexible schedule, including nights, weekends, and holidays, to meet business needs.
Skills
Experience
At least 2 years of retail service experience, preferably in a luxury retail environment.
Education
High school diploma or equivalent; a college degree or equivalent work experience is preferred.
Workplace
The role is situated in Palm Beach Gardens, Florida, USA — conveniently close to Miami.
Explore jobs in Florida or in the USA.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Store Manager», «Luxury Boutique Manager», «Retail Boutique Manager», «Watch Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.