- Location
- King of Prussia Pennsylvania USA
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Boutique Manager supports general boutique management, with a focus on client service, team development, and daily operations, while working closely with the management team and supporting the Boutique Director. This is a permanent, full-time role in King of Prussia, Pennsylvania; compensation is described as competitive with benefits.
Role & Responsibilities
- Achieve and exceed goals through sales strategies, clienteling, sourcing new clients, and building and maintaining productive long-term client relationships.
- Evaluate team-member performance and provide consistent coaching, prioritizing service and selling; create and modify action plans for continuous staff development.
- Stay current on market competition, the industry, watch trends, and client shopping behaviors.
- Forecast, plan, and budget strategically to meet business needs, including payroll and staffing.
- Manage daily operational tasks according to Watches of Switzerland Group standards, including selling and service.
- Assist with recruitment and retention.
- Serve as a leader within the boutique in support of the Boutique Director.
- Foster teamwork, trust, and collaboration with peers, clients, and supervisors.
- Develop product knowledge and stay informed about current in-boutique and online collections; share information with and train the broader team.
- Create a boutique environment that delivers renowned, authentic service and a luxury client experience.
- Perform other tasks and responsibilities as assigned by management.
Qualifications
- At least 2 years of retail service experience, preferably in a luxury retail environment.
- High school diploma or equivalent; a college degree or equivalent work experience is preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays, to meet business needs.
Skills
Experience
At least 2 years of retail service experience, preferably in a luxury retail environment.
Education
High school diploma or equivalent; a college degree or equivalent work experience is preferred.
Workplace
This position is based in King of Prussia, Pennsylvania, USA, within easy reach of Philadelphia.
Explore jobs in Pennsylvania or in the USA.
Benefits
Benefits are mentioned alongside competitive compensation.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Boutique Manager», «Boutique Store Manager», «Retail Sales Manager», «Luxury Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.