- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $23–25/hour
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Watches of Switzerland seeks a Client Experience Host for its Greene Street showroom in New York. The role delivers engaging client experiences, maintains client experience stations and supports Sales Consultants in the showroom and VIP room; it is a permanent, full-time position requiring schedule flexibility for evenings, nights, weekends and holidays. Compensation is $23–$25 per hour, with medical, dental, life and disability benefits, ongoing training, career growth potential and staff purchase discounts.
Role & Responsibilities
- Deliver a world-class client experience to all clients through professional conduct and exceptional communication.
- Create unique and engaging client experiences through creative research and exceptional hospitality.
- Keep all client experience stations well stocked and maintained.
- Assist Sales Consultants in the showroom and VIP room in delivering an exceptional client experience.
- Maintain a polished presentation and a positive, can-do attitude with clients and colleagues.
Qualifications
- Jewelry or watch product knowledge preferred.
- Hospitality experience strongly preferred.
- Exceptional communication and interpersonal skills.
- Ability to build excellent working relationships with clients.
- Basic selling skills and techniques.
- Experience working within a high-performing team.
- IT literacy.
- Flexibility and adaptability to change.
- Ability to maintain confidentiality at the highest level.
- Professional approach at all times.
- Excellent organizational skills.
- Ability to multitask.
- Availability to work a flexible schedule, including evenings, nights, weekends and holidays, to meet business needs and showroom hours.
- Ability to stand for long periods.
Skills
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 23 to USD 25 per hour.
Benefits
Medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Associate», «Client Experience Ambassador», «Guest Experience Host», «Client Services Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.