Vivienne Westwood Sales Associate

About Vivienne Westwood

Vivienne Westwood is an independent British fashion house whose origins lie in the London boutique opened by Vivienne Westwood and Malcolm McLaren in 1971. Renowned for its formative influence on punk and its unconventional reinterpretation of historical dress, the house combines exacting craftsmanship with a spirit of rebellion. Its identity extends beyond fashion through outspoken engagement with environmental and social issues. As an employer, Vivienne Westwood offers career paths across design, product development, retail and corporate functions within a distinctive creative business. The brand appeals to professionals who value originality, cultural curiosity and the interplay between British heritage and provocative contemporary expression.

Role & Responsibilities

• Deliver a luxury client experience aligned with Vivienne Westwood.
• Achieve individual and store sales targets, contributing to overall business performance.
• Identify client needs and provide expert guidance on products, styling, and collections.
• Support clients throughout the customer journey, from initial engagement through after-sales service.
• Build and maintain a client book to drive repeat business and loyalty.
• Proactively engage clients through appointments, follow-ups, and events.
• Maintain accurate, up-to-date client information in CRM systems.
• Develop in-depth knowledge of collections, materials, and brand heritage.
• Represent the brand professionally, passionately, and authentically.
• Support daily store operations, including POS transactions, stock management, and visual merchandising.
• Comply with company policies, procedures, and loss prevention standards.
• Maintain high standards of store presentation and housekeeping.
• Collaborate with the team to support store goals and contribute to a positive, professional working environment.
• Support additional business needs as required.

Qualifications

• Previous retail experience, ideally in a premium or luxury setting.
• Experience supporting, motivating, or collaborating within a team.
• Strong communication skills and the ability to deliver an excellent customer experience.
• A proactive, adaptable, results-focused approach.
• At least 3 years of experience in luxury fashion retail.
• A proven record of achieving sales targets and KPIs.
• Strong clientele skills; an existing client portfolio is preferred.
• Excellent communication and interpersonal skills.
• Strong understanding of fashion trends, products, and styling.
• Ability to work in a fast-paced, client-focused environment.
• Flexible availability, including weekends and peak trading periods.
• Fluency in Mandarin, Cantonese, or Japanese is preferred but not mandatory.

Skills

Experience

At least 3 years in luxury fashion retail; previous retail experience and experience supporting, motivating, or collaborating within a team are also required.

Compensation

The base compensation for this position is USD 24 per hour.

Benefits

Commission/bonus, uniform allowance, staff discounts, training, health and wellbeing support including private medical insurance, an employee assistance programme, gym discounts and access to financial planning services, cycle-to-work scheme, generous annual leave, pension scheme, and opportunities to develop new skills and progress in a career.

Culture

Vivienne Westwood’s workplace culture is shaped by the house’s rebellious British heritage, distinctive design language and commitment to environmental and social causes. Its creative environment places value on individuality and craft, bringing together people who see fashion as a means of cultural expression and positive change.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.