Tory Burch Senior Manager, Operations Intelligence and AI

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Serve as the primary liaison among business stakeholders, Technology, and data teams, translating business needs into scalable reporting, analytics, automation, and AI-enabled solutions.
• Support the Senior Director, Operations Reporting and Analytics, in shaping the department’s reporting and AI roadmap, prioritizing the backlog, and managing adoption and the lifecycle of analytics, automation, and AI solutions.
• Own the business-side execution of approved changes, translating business requirements and Technology direction into usable reporting, analytics, automation, and AI-enabled solutions.
• Develop and maintain business data models, reporting frameworks, metric definitions, information hierarchies, and business rules.
• Document data flows, source systems, business rules, and reporting dependencies to improve transparency and reduce technical debt.
• Identify gaps in existing data and reporting environments and recommend scalable solutions that improve data quality, operational visibility, and long-term departmental capabilities.
• Participate in Logistics and Distribution capability planning while retaining ownership of operations reporting, analytics, automation, and AI deliverables.
• Identify and implement AI, automation, and intelligent workflow opportunities to streamline Logistics and Distribution processes and improve operational productivity.
• Build, configure, and maintain Copilot agents, Power Platform solutions, automations, and other AI-enabled business tools within approved platforms and standards.
• Evaluate and prioritize Logistics and Distribution AI use cases based on business value, operational impact, and scalability.
• Support responsible AI governance, adoption, training, and value realization within the department.
• Develop metrics to measure productivity gains, cost savings, adoption, and business outcomes from automation and AI investments.
• Partner with Technology and business teams to operationalize governed AI solutions at scale.
• Design, develop, and maintain executive dashboards, KPI scorecards, and operational reporting solutions that enable data-driven decision-making across Logistics and Distribution and with Supply Chain, Retail, and Finance partners.
• Translate stakeholder requirements into a prioritized pipeline of reporting and analytics deliverables.
• Develop scalable Tableau and Power BI solutions that support self-service analytics and leadership decision-making.
• Perform trend, performance, and root-cause analyses to identify risks and improvement opportunities.
• Create leadership-ready visualizations, presentations, and business insights to support strategic and operational decisions.
• Automate recurring reporting and expand timely access to reliable business insights across the organization.
• Lead cross-functional process improvements that increase efficiency, scalability, and operational performance.
• Translate analytical findings into process recommendations and implementation plans.
• Develop business cases, ROI analyses, and investment recommendations for technology and process-improvement initiatives.
• Research emerging technologies and assess their applicability to current and future business challenges.
• Conduct proof-of-concept efforts and pilot approved capabilities that drive competitive advantage.
• Establish reusable methods and best practices to support scalable delivery of analytics and AI capabilities.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
• 10+ years of experience in analytics, business intelligence, reporting, automation, process improvement, or related business technology disciplines.
• Strong experience developing and supporting business intelligence, reporting, dashboarding, or analytics solutions.
• Hands-on experience with Tableau, Power BI, Excel, and SQL or similar data-querying tools.
• Experience gathering business requirements and translating them into technical specifications, data requirements, solution designs, or reporting frameworks.
• Working knowledge of data modeling, reporting architecture, systems integration concepts, data governance, and business rules management.
• Experience partnering with business stakeholders, Technology, and cross-functional teams to deliver scalable business solutions.
• Strong communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to balance strategic solution design with hands-on execution and delivery.
• Experience with Google Cloud Platform, Looker, or similar data and visualization platforms.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, or Power Automate preferred.
• Experience developing or supporting AI, automation, or intelligent workflow solutions.
• Retail, Supply Chain, Distribution, Logistics, or Operations experience preferred.
• Experience supporting technology implementations, data initiatives, or digital transformation programs.

Skills

Experience

10+ years in analytics, business intelligence, reporting, automation, process improvement, or related business technology disciplines.

Education

Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.

Compensation

The base compensation for this position ranges from USD 140,000 to USD 180,000 per annum.

Benefits

Generous benefits supporting health, financial security, and wellness; employee discount; access to exclusive sample sales; on-demand executive coaching; paid volunteer days; and opportunities to support the Tory Burch Foundation.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.