Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales volume in line with the clienteling philosophy.
• Monitor business trends and drive sales through clienteling, customer outreach, and events, rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, and contribute to a positive, professional, productive, and team-oriented atmosphere.
• Help deliver the five stages of the transformational customer experience.
• Apply strong selling skills and provide high-level service through extensive product knowledge and product ownership.
• Own and tailor the boutique’s transformational customer experience to its clientele, developing and maintaining productive customer relationships.
• Maintain a One Company perspective on charge sends, returns, and other transactions that affect the customer experience.
• Understand and use technology tools that support the customer experience.
• Communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Reflect the brand aesthetic, fashion sensibility, and enthusiastic attitude.
• Help maintain brand and operating standards to ensure consistency, and assist with store presentation standards.
• Use in-store technology to make each customer’s experience transformational.
• Follow sales and operational policies and procedures.
• Process POS transactions and capture customer information accurately; assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with appropriate etiquette.
• Prioritize and manage multiple tasks to achieve desired outcomes.
• For people managers: set team goals and roles; develop, motivate, and empower team members; provide constructive, encouraging feedback; hold people accountable for results; and recognize high performance.
• For people managers: challenge current perspectives, contextualize and implement business changes, remain proactive and positive, and keep the team informed.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability, including changing course, balancing priorities, working through ambiguity, remaining composed under pressure, and learning from mistakes.
• Entrepreneurial initiative, ownership, accountability, forward planning, and resourcefulness.
• Collaborative approach, self-awareness, open-mindedness, respectful communication, cross-functional communication, sound judgment about when to involve others, and inclusivity.
• Client and brand focus, including passion for the brand and work, creating transformational customer experiences, and considering the needs of internal and external customers.
• Commitment to the Buddy Values: kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion.
• Functional expertise, current knowledge of trends, skills, and practices, and the ability to apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Employee discount; access to exclusive special offers; paid volunteer days; benefits supporting mental and physical health, financial security, and wellness; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development; supportive retail leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.