Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships; maintain an organized client book that strengthens those relationships and generates consistent, proactive sales in line with the clienteling philosophy.
• Monitor business trends and drive sales through clienteling, outreach and events as well as walk-in traffic.
• Lead by example, model the company’s core values, manage conflict appropriately and take ownership of contributions to team dynamics.
• Demonstrate maturity and integrity, contributing to a positive, professional, productive and team-oriented atmosphere.
• Help deliver the five stages of the transformational customer experience; use effective selling skills and extensive product knowledge, and take ownership of the boutique experience by tailoring it to the customer demographic and cultivating productive customer relationships.
• Maintain a One Company perspective in charge sends, returns and other transactions critical to the customer experience.
• Use technology tools that support the customer experience.
• Communicate Tory Burch’s brand philosophy and lifestyle; embody the brand aesthetic, fashion sensibility and an enthusiastic attitude.
• Maintain brand and operating standards and assist with store presentation.
• Use in-store technology to enhance each customer’s experience.
• Follow sales and operational policies and procedures; accurately process POS transactions and capture customer information, and assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Use in-store radio communications and technology tools appropriately and with proper etiquette.
• Manage multiple tasks and priorities with attention to detail to achieve desired outcomes.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Adaptability, sound judgment under pressure, ability to balance priorities, and willingness to learn from mistakes.
• Initiative, accountability, resourcefulness and a commitment to building for the future.
• Self-awareness, open-mindedness, respectful communication, cross-functional collaboration and an inclusive approach.
• Passion for the brand and work, and commitment to creating a transformational client experience and serving internal and external customers.
• Kindness, humility, warmth, honesty, loyalty, compassion, integrity and passion; ability to contribute to a positive and productive environment.
• Functional expertise and currency with relevant trends, skills and practices, with the ability to apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Benefits supporting health, financial security and wellness; generous employee discount and access to exclusive special offers; paid volunteer days; Retail Excellence Programs in Styling, Coaching and Brand Ambassador.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.