Tory Burch Retail Support Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Maintain sales and operational policies and procedures to a high standard.
• Accurately process POS transactions and capture customer information.
• Understand and use store radio communications and technology tools appropriately.
• Accurately process and document incoming and outgoing shipments and receipts.
• Support operational and back-of-house activities; maintain organized back-of-house and offsite storage areas.
• Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise to the team.
• Assist with store maintenance and supply ordering.
• Meet deadlines for IMRDs, damages, transfers, charge sends and related tasks.
• Print tickets in WebIM accurately.
• Protect store assets by following loss prevention policies and procedures.
• Prioritize and manage multiple tasks with attention to detail to achieve desired outcomes.
• Model behavior that reflects company values; manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, support the team in delivering a transformational experience, and contribute to a fun, professional, productive and team-oriented atmosphere.
• Greet and connect with customers by offering beverages, providing iPads and answering questions.
• Support sales associates through clear communication and follow-through on customer requests to deliver a transformational customer experience.
• Provide a high level of customer service through extensive product knowledge and product ownership.
• Process POS transactions accurately, including using iPads, ringing sales, wrapping merchandise, processing returns and applying discounts and promotions.
• Support operational activities as needed.
• Run products to the sales floor, ship products to customers, and conduct transfers and markdowns in accordance with Store Communications directives.
• Use store radio communications and technology tools with proper etiquette.
• Partner with the leadership team to address customer service issues, including product damages, repairs, exchanges and concierge-like needs.
• Assist with fitting room activities, including locating sizes and returning merchandise to the sales floor.
• Answer the telephone using proper telephone etiquette.
• Understand and communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Reflect the brand aesthetic and demonstrate a strong fashion sensibility and enthusiastic attitude.
• Help maintain brand and operating standards to support consistency.
• Maintain store presentation standards, including replenishment and folding; take initiative during quieter periods and act urgently during peak business periods.
• Use in-store technology to make each customer’s experience transformational.

Qualifications

• 1–2 years of experience in a high-volume, customer-driven retail environment; stock-related experience is a plus.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday and weekend shifts.
• Occasional overnight travel may be required.
• Ability to lift at least 40 lbs, carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Adaptability: change course easily, balance priorities, exercise patience or urgency as appropriate, remain composed under pressure, and learn from mistakes.
• Entrepreneurial initiative, personal ownership and accountability, resourcefulness, and a forward-looking approach.
• Collaboration, self-awareness, open-mindedness, respectful communication, cross-functional communication, inclusive decision-making and sound judgment about when to involve others.
• Client and brand focus, passion for the brand and work, commitment to transformational customer experiences, and decisions that serve the company and its customers.
• Demonstrate kindness, humility, warmth, honesty, loyalty, compassion, integrity and passion, contributing to a positive and productive environment.
• Functional expertise and willingness to stay current on trends, skills and practices and apply learning on the job.

Skills

Experience

1–2 years in a high-volume, customer-driven retail environment; stock-related experience is a plus.

Benefits

Benefits supporting health, financial security and overall wellness; generous employee discount and access to exclusive special offers; paid volunteer days; opportunities to participate in Tory Burch Foundation initiatives; Retail Excellence Programs in Styling, Coaching and Brand Ambassador development; supportive Retail Leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.