Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Store Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the store experience.
• Oversee the store in the Store Director’s absence.
• Coach and support store sales and operations to deliver the client experience and meet or exceed commercial and profitability targets.
• Partner with the Store Director and lead collaboratively to foster service excellence and extraordinary client experiences.
• Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to achieve or exceed store commercial targets.
• Drive client development activities to cultivate new and existing clients.
• Deliver Tiffany Touch moments to team members and clients, and personally manage client relationships.
• Drive business through key product pillars and KPIs.
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
• Maintain a management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are met.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.
• Attract, hire, and retain talent to foster a high-performance climate.
• Train and coach continuously; provide qualitative feedback and use reward, recognition, and performance management processes to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear, challenging goals aligned with strategic priorities and key results.
• Use training and development offerings to support growth and development and drive performance.
• Champion operational efficiency and effectiveness, challenging standards to pursue continuous improvement.
• Ensure exceptional operational support for sales and service.
• Manage efficient back-of-house operations, maintain consistency with established procedures, and identify and implement efficiencies and best practices.
• Ensure compliance with internal control procedures.

Qualifications

• At least 3 years of retail or luxury retail store management experience, or relevant customer-facing experience such as hospitality; the required experience is also stated as a minimum of 5 years.
• Proven track record in sales generation and managing commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
• Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
• Authorization to work in the United States or the country where the position is based.

Skills

Experience

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience; a minimum of 5 years is also stated.

Education

A college or university degree is desired.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.