Tiffany & Co. Retail Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead back-of-house operations in the store and partner with store leadership on initiatives that support the team and sales goals.
• Coordinate order fulfillment and client service activities, manage inventory, and serve as a key holder; act as manager on duty and open or close the store when a manager is unavailable.
• Build client relationships to encourage loyalty and spending, capture customer data, support sales plans, and drive business through key product pillars.
• Deliver memorable client experiences as a Tiffany brand ambassador, demonstrate the Client Experience Behaviors in the TEI program, optimize hospitality and store amenities, and act on TEI performance and client feedback.
• Resolve client and employee concerns using sound judgment and thorough knowledge of policies, procedures, and practices.
• Perform daily operational tasks, including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs, in accordance with company procedures.
• Maintain compliance with internal controls and inventory accuracy; communicate and follow up promptly and accurately with Sales Professionals, management, and clients.
• Support operational efficiency and productivity, and provide feedback on process changes through appropriate channels.
• Assist management with work coordination and team-member coaching when acting as manager on duty; partner with the operations professional to ensure operational excellence.

Qualifications

• 2–3 years of retail operations experience, with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficiency in Microsoft Word and Excel.
• Availability to work retail store hours as needed, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks according to day-to-day business needs.
• Authorization to work in the United States or the country where the position is based.
• A college or university degree is preferred.
• A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Skills

Experience

2–3 years of retail operations experience

Education

A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.