- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $22–31/hour
- Industry
- High Jewelry
- Posted
- Nov 6, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Repair Services Representative in Queens to assess and route repair orders, manage workflow and due dates, and support quality, productivity, and safe workshop operations. The role is permanent and pays $22–$31 per hour, depending on relevant skills and experience.
Role & Responsibilities
- Assess repair orders accurately and assign technical work based on individual expertise and estimated labor time, while balancing client due dates.
- Maximize workflow and efficiency by recording all relevant information in the system and escalating anticipated service issues.
- Identify repair volume, type, and expected customer due dates from repair requests and technical requirements; monitor urgent and delayed orders in an organized manner.
- Work with management on issues and projects as applicable.
- Complete processing work to Tiffany quality and design standards; follow written repair and processing instructions, seek clarification when needed, inspect assigned orders for additional needs, and escalate appropriately.
- Meet or exceed productivity standards based on work mix and role.
- Keep assigned orders organized and on schedule; report late or potentially late orders to administration or management, and maintain an organized workspace.
- Request required parts, consumables, tools, or supplies according to established procedures when asked by management or technical staff.
- Develop knowledge of Tiffany & Co. products, including designers, collections, materials, and manufacturing methods.
- Proactively learn and apply skills and techniques that improve quality, safety, or productivity.
- Share skills and techniques with coworkers and collaborate with coworkers, administration, and management on problem-solving and process improvement.
- Provide assistance throughout the center, perform alternate duties as needed and capable, assist administration with workflow management, and participate in special projects.
- Comply with health and safety requirements, including personal protective equipment, hazardous-material handling and disposal, machine guarding, and ergonomics.
- Maintain a safe workstation in accordance with Tiffany safety policies and procedures; immediately report safety incidents, including near misses, to management.
- Support safe and efficient workshop operations; help clean and maintain common areas and equipment, report worn, broken, or unsafe tools, equipment, and supplies, and identify and report workshop infrastructure gaps.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office.
- At least 2 years of experience in an administrative business environment.
- Preferred: experience in a technical environment.
- Preferred: knowledge of Tiffany & Co. computer systems, such as Repair System and AS 400.
- Preferred: Graduate Gemologist qualification or GIA coursework.
Skills
Experience
At least 2 years of experience in an administrative business environment; 3 years minimum experience is also stated.
Education
High school diploma or equivalent; Graduate Gemologist qualification or GIA coursework preferred.
Workplace
The successful candidate will be located in Queens, New York, USA, with easy access to New York City.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 31 per hour.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.