Tiffany & Co. HR Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Partner with business leaders to execute HR processes, programs, and people initiatives across The Landmark.
• Help leaders translate business priorities into people practices, operational plans, and employee experiences.
• Promote consistent, accountable, and timely execution of HR processes across functions.
• Identify operational and organizational challenges with leaders, improve team effectiveness, and implement practical solutions.
• Use people data, business trends, and workforce insights to identify process-improvement opportunities and inform workforce planning and organizational effectiveness.
• Maintain an understanding of business performance, operational priorities, and luxury retail dynamics to ensure HR processes and programs support business needs.
• Identify opportunities to simplify, standardize, and improve HR processes, systems, and ways of working to increase efficiency and enhance the employee experience.
• Support the Manager and Director of HRBP in translating broader people strategies into effective execution and sustainable processes across The Landmark.
• Partner with leadership on workforce planning, organizational structure, and staffing strategies that support business objectives.
• Support organizational change initiatives and help leaders navigate transitions.
• Monitor staffing needs, scheduling considerations, and organizational efficiencies.
• Identify opportunities to streamline communication, improve operational effectiveness, and enhance employee productivity.
• Support and continuously improve key people processes and initiatives across the employee lifecycle, promoting consistency, efficiency, and a positive employee experience.
• Use data and operational insights to identify trends, anticipate workforce needs, and inform HR priorities.
• Create, maintain, and optimize daily schedules across The Landmark’s functions, including Sales, Operations, and Client Experience.
• Create and maintain monthly schedules, accounting for time-off requests, scheduling complexities, and peak periods.
• Monitor staffing coverage and labor utilization to support operational efficiency and the client experience.
• Ensure compliance with New York City scheduling regulations, company policies, and workforce management guidelines.
• Understand and anticipate scheduling complexities, particularly during peak hours and days.
• Coordinate cross-functionally to schedule around client events, training, and internal events.
• Analyze scheduling trends and workforce data to identify opportunities to improve staffing allocation and productivity.
• Process payroll biweekly, coordinating with employees on time and attendance updates, vacation coding, and accruals.
• Review, audit, and resolve time and attendance discrepancies with employees and managers.
• Communicate workforce management practices—including scheduling and time and attendance management—to all levels of management.
• Support management by approving and tracking employee payroll, timekeeping, and vacation policies and requests.
• Work with The Landmark leadership team to support short- and long-term workforce management strategies enacted by leadership and the Workforce Management Manager.
• Handle sensitive information about employee performance, requests, and personal data with discretion.
• Develop and maintain workforce reports on staffing, attendance, scheduling, labor utilization, and related areas.
• Analyze workforce metrics and trends to support operational decision-making and planning.
• Provide leaders with insights and recommendations to improve staffing, effectiveness, and employee productivity.

Qualifications

• At least 2 years of experience in high-volume scheduling across multiple departments.
• Ability to work on site at The Landmark 5 days a week, including early mornings, evenings, weekends, and holidays as business needs require.
• Ability to work every other Sunday to support payroll processing.
• Experience working with payroll systems such as Kronos, ADP, or Workday.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build and maintain business partnerships.
• Ability to work independently and contribute to a team environment.
• Strong organizational, analytical, and problem-solving skills, including the ability to manage multiple assignments and meet deadlines.
• Strong proficiency in MS Office and Excel, including PivotTables, VLOOKUP, conditional calculations, and formatting.
• Ability to prioritize and work in a highly dynamic environment while meeting strict deadlines.
• Retail or consumer goods experience preferred.
• Human resources experience is a plus.

Skills

Experience

At least 2 years of experience in high-volume scheduling across multiple departments; minimum 3 years overall.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.