Tiffany & Co. Hospitality Assistant

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Hospitality Manager and Captain team in daily operations, maintaining consistent service preparation, execution, and follow-through.
• Prepare, maintain, and distribute daily hospitality communications covering client appointments, preferences, special requests, staffing considerations, and operational priorities.
• Review client profiles and appointment information to anticipate personalized hospitality needs.
• Coordinate with Captains on service requirements, floor coverage, and operational updates.
• Maintain operational calendars, trackers, checklists, and documentation.
• Prepare and organize hospitality spaces to ensure they are presented impeccably and ready for service.
• Identify potential service gaps, communicate concerns, and recommend solutions; contribute to refining standard operating procedures and service workflows.
• Provide hands-on hospitality service alongside the Captain team as business needs require.
• Assist with food and beverage preparation, presentation, and service, including refreshments, champagne, wine, coffee, tea, and light culinary offerings.
• Support Captains during VIC and VVIC appointments, private lunches, executive visits, special events, and periods of increased client activity.
• Assist with hospitality setup, table settings, mise en place, replenishment, clearing, and resetting client-facing spaces.
• Maintain impeccable presentation, professionalism, discretion, and adherence to Tiffany & Co. hospitality standards when interacting with clients.
• Move flexibly between administrative, operational, and client-facing duties in response to daily business priorities.
• Coordinate hospitality requirements for VIC and VVIC appointments, private lunches, celebrations, executive visits, and special events.
• Support communication among Client Advisors, Concierge, Client Relations, Events, and Blue Box Café to align on event and appointment requirements.
• Assist with hospitality proposals, event timelines, service plans, and Banquet Event Orders (BEOs).
• Coordinate menu requests, dietary restrictions, beverage selections, staffing requirements, table settings, and special arrangements under the Hospitality Manager’s guidance.
• Track event expenses, vendor estimates, approvals, and payment arrangements.
• Coordinate with Captains and external service providers to prepare event spaces, including china, glassware, silverware, linens, and other service essentials.
• Participate in event setup, service execution, breakdown, and post-event organization as needed.
• Maintain event checklists and assist with pre-event briefings and post-event recaps to identify improvement opportunities.
• Help monitor departmental budgets, expenses, and financial performance.
• Maintain expense trackers for food and beverage, external staffing, consumables, equipment, and special events.
• Create purchase orders, process invoices, and follow up on payments through Coupa.
• Support reconciliation of vendor invoices against daily receipts, service records, client appointments, and approved event expenses.
• Work with Finance, Procurement, and vendor contacts to resolve billing discrepancies and support timely processing.
• Prepare expense summaries and help identify cost-efficiency opportunities.
• Maintain accurate financial documentation and support departmental budget forecasting.
• Maintain inventory records for beverages, consumables, china, silverware, glassware, linens, and hospitality supplies.
• Assist with physical inventory counts, organization, replenishment, and stock-level tracking.
• Consolidate inventory reports and purchasing requests from designated Captain owners.
• Assist with replenishment orders, delivery schedules, vendor communications, and purchasing documentation.
• Maintain vendor contact information, purchasing records, pricing references, and order histories.
• Support inventory audits and equipment counts, documenting damaged or missing items.
• Coordinate with Facilities and external service providers on maintenance, cleaning, storage, and preparation of hospitality equipment.
• Identify opportunities to improve inventory organization, purchasing efficiency, and vendor processes.
• Assist the Hospitality Manager with administrative coordination of Captain schedules and external hospitality staffing according to business needs.
• Communicate with Workforce Management and external staffing agencies about coverage requirements, schedule adjustments, and event staffing requests.
• Maintain staffing trackers and help confirm external service assignments and operational details.
• Coordinate external vendor responsibilities for event setup, breakdown, equipment preparation, and service assistance.
• Track staffing hours, review invoices, and monitor labor expenses against approved budgets.
• Support onboarding and administrative coordination of external hospitality partners.
• Maintain and update hospitality manuals, standard operating procedures, and training materials with the Hospitality Manager and designated Captain owners.
• Assist with training calendars, meeting logistics, attendance records, and learning resources.
• Participate in Captain-led hospitality training, including food and beverage service, presentation standards, and client engagement.
• Document service standards, including greeting protocols, beverage service, mise en place, presentation, and event execution.
• Monitor operational service indicators and consolidate feedback for review with the Hospitality Manager.
• Support initiatives that reinforce consistency, accountability, and elevated luxury service standards.
• Research luxury hospitality trends, service innovations, and best practices to inform continuous improvement.

Qualifications

• Previous experience in luxury hospitality, luxury retail, food and beverage service, hotel operations, events, or a related client service environment.
• Demonstrated experience or aptitude in elevated food and beverage service, with the ability and willingness to provide direct client-facing hospitality support alongside the Captain team as business needs require.
• Exceptional organizational skills and the ability to manage multiple priorities, timelines, and stakeholders simultaneously.
• Outstanding written and verbal communication skills and a polished, professional approach.
• Strong attention to detail and commitment to accuracy in financial records, reporting, and operational documentation.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.
• Strong understanding of luxury service expectations, discretion, and client confidentiality.
• Flexibility to accommodate business needs, including occasional evenings, weekends, and holidays.
• Preferred: experience in a five-star hotel, luxury retail flagship, private club, fine dining establishment, or high-end event environment.
• Preferred: familiarity with purchasing and financial systems such as Coupa and client relationship management tools such as Salesforce.
• Preferred: experience supporting external vendors, staffing agencies, and food and beverage operations.
• Preferred: strong analytical skills and experience maintaining budgets, inventory records, and operational reports.
• Preferred: agility and curiosity, with the ability to adapt quickly, embrace change, and continually seek opportunities to learn and improve.
• Preferred: an innovative, forward-thinking approach, proactively identifying ideas and creative solutions that enhance the client and team experience.
• Preferred: highly organized, able to multitask effectively in a fast-paced environment while maintaining exceptional attention to detail.

Skills

Experience

Previous experience in luxury hospitality, luxury retail, food and beverage service, hotel operations, events, or a related client service environment.

Compensation

The base compensation for this position ranges from USD 26 to USD 33 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.