The Vineta Hotel Restaurant Host

About The Vineta Hotel

The Vineta Hotel embodies the intimate elegance of Palm Beach, Florida, within a historic Mediterranean Revival landmark. Its identity combines architectural heritage with a contemporary vision of refined hospitality, placing personalised service and meticulous attention to detail at the heart of the guest experience. As an employer, the hotel offers a distinctive setting for hospitality professionals who value discretion, craftsmanship and thoughtful human connection. Across guest relations, culinary operations and hotel management, its service ethos calls for collaboration, cultural sensitivity and exacting professional standards, appealing to individuals motivated by the art of gracious, individualised hospitality.

Role & Responsibilities

• Greet arriving guests warmly and professionally, creating a personal and memorable dining experience.
• Manage guest flow into the dining area, communicate waiting times and seating arrangements, and coordinate with servers and management to support guest satisfaction.
• Recognize guests celebrating special occasions, such as birthdays and anniversaries.
• Manage in-person and telephone reservations using the reservation book or restaurant reservation system; provide restaurant information and estimated wait times, and ensure accurate, timely seating.
• Coordinate with management on large parties, special requests and VIP guests; optimize seating arrangements to balance guest flow and server workload.
• Escort guests to their tables, provide menus, and share information about specials or promotions.
• Monitor the waiting area, offer beverages or small snacks where appropriate, maintain its appearance, and minimize waiting times.
• Coordinate with servers, bartenders, kitchen staff and other departments to support timely service and efficient management of seating assignments and guest needs.
• Track and report guest preferences and special requests, including repeat visits and seating preferences, to enhance future experiences.
• Respond to feedback and resolve issues or complaints calmly and professionally; inform management of matters requiring immediate attention or follow-up.
• Keep the host stand, waiting area, lobby, entryway and dining area clean and organized; straighten menus, wipe surfaces and help reset tables during shifts.
• Support other hotel staff during peak periods by running food, helping guests find their seats and handling other tasks as needed.
• Follow food-handling, sanitation and cleaning health and safety guidelines.
• Represent the hotel’s luxury brand values through personalized service and anticipation of guest needs without being intrusive.
• Maintain personal appearance and hygiene standards that set an example for the team and project a professional image.
• Promote creativity, personal commitment to service excellence and gracious hospitality to enhance the restaurant’s luxury ambience.

Qualifications

• At least 1 year of experience in a similar capacity, with an understanding of luxury hotel service standards.
• Ability to operate and maintain departmental equipment; full competence with POS systems.
• Fluent English; other languages are an asset.
• Ability to work flexible hours, including days, evenings, overnights, weekends and holidays.
• Ability to reach, bend, balance and transport objects weighing up to 50 lbs. during a shift.
• Outstanding relationship-building and relationship-maintenance abilities, including building a regular client base; ability to make a naturally positive, lasting impression and recognize and welcome regular guests.
• Legally authorized to work full-time in the United States at the time of application; visa sponsorship is not available.

Skills

Experience

At least 1 year in a similar capacity.

Benefits

Competitive salary; excellent training and development opportunities with Oetker Hotels; complimentary hotelier meals; complimentary dry cleaning.

Culture

The Vineta Hotel’s workplace culture combines Palm Beach elegance with a meticulous approach to personalized hospitality. Its professional environment emphasizes discretion, thoughtful teamwork and pride in the details that create a refined, welcoming guest experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.