- Location
- Secaucus New Jersey USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $59608.80–85,170/year
- Department
- Manufacturing, Artisanal & Industrial Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Watchmaker assesses the condition, authenticity and functionality of timepieces and services watches to restore accuracy and operation. The role coordinates repair approvals and supports training and the growth of watch service initiatives. The expected annual salary range is $59,608.80–$85,170.00; starting pay considers work location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Assess the condition, authenticity and functionality of timepieces.
- Diagnose and service timepieces of basic to moderate complexity, restoring accuracy and functionality.
- Coordinate communication among watchmakers, clients, customers and the Operations team to obtain approval for required repairs and process them accordingly.
- Perform accurate, timely adjustments and regulation of mechanical movements, replace batteries in quartz watches, and add or remove links.
- Partner with Expert Service leaders on requested educational and training initiatives.
- Contribute to Expert Service initiatives to scale and diversify the company’s watch repair and service operations.
Qualifications
- Degree or certification from a relevant watchmaking educational institution.
- Able to work adeptly with technology solutions to increase productivity and efficiency.
- Ability to manage multiple complex, time-sensitive situations.
- Excellent verbal and written communication skills.
- A solutions-focused, can-do attitude.
- Self-motivation and drive to achieve results.
- Exceptional attention to detail and organizational skills.
- Adaptability and openness to change.
- Preferred: WOSTEP certification.
- Preferred: Additional certifications from major watch brands.
Skills
Experience
3–5 years of experience repairing timepieces.
Education
Degree or certification from a relevant watchmaking educational institution.
Workplace
The successful candidate will be located in Secaucus, New Jersey, USA, with easy access to New York City.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 59608.80 to USD 85,170 per annum.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval; state-of-the-art, climate-controlled warehouse facility. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Horologist», «Watch Repairer», «Watch Technician», «Timepiece Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.