- Location
- Perth Amboy New Jersey USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $63,036–84,048/year
- Department
- IT & Technology Systems
- Posted
- Nov 11, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring a Technical Support Administrator in Perth Amboy, New Jersey, to support employees, endpoints, infrastructure, and business platforms across sites in New York and New Jersey. The role contributes to technology projects, inventory audits, deployments, and migrations, with some weekend coverage and rotational on-call support. The expected annual salary range is $63,036–$84,048; starting pay depends on work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Provide technical support to employees on-site and remotely, responding efficiently to daily support requests.
- Travel between sites in the New York and New Jersey area to provide hands-on support for local endpoints and infrastructure.
- Record, track, and document tickets and incidents; escalate issues to the appropriate team, communicate support trends, and identify outages for escalation.
- Guide junior TechOps team members and identify opportunities to support their development.
- Manage employee onboarding and offboarding, and create, add, and modify accounts and services across business platforms.
- Maintain audio/video and conferencing equipment; deliver customer service, communicate priorities transparently, and remain approachable to teammates and end users.
- Provide some weekend coverage and rotational on-call support.
- Identify opportunities for proactive projects; align with colleagues on active and upcoming initiatives to improve outcomes and timelines.
- Assist with on-site testing of new technologies at the local authentication center, as directed by senior TechOps staff.
- Contribute to technology installations and refreshes at local sites, annual retail store technology health checks, and technology installations for new store openings.
- Help host live company events across local sites.
- Partner with Facilities on desk and equipment moves, additions, and changes at the local authentication center.
- Participate in regular audits of deployed and stored inventory using asset management systems.
- Receive, test, and provision endpoint hardware, including laptops, desktops, phones, and peripherals.
- Manage, update, and maintain asset records in the asset management tool.
- Contribute to migrations across systems, services, vendors, and platforms.
- Update outdated knowledge-base information identified during daily work.
Qualifications
- 2–4+ years of experience in a technical support role.
- Knowledge and experience supporting, troubleshooting, and configuring macOS, Windows, iOS, and Android devices.
- Experience supporting Google Workspace or a similar platform, such as Office 365.
- Identity and access management (IAM) experience with SailPoint, AD, LDAP, or similar directory-based systems.
- Proficiency managing support requests through a ticketing system such as Freshservice, ServiceNow, or Zendesk.
- Experience supporting single sign-on (SSO) and multi-factor authentication (MFA).
- Experience with mobile device management tools such as Jamf and Intune.
- Knowledge of networking principles, including DHCP, DNS, and SSID; Meraki experience is a plus.
- Strong writing skills and the ability to document work clearly and communicate effectively with end users, vendors, and business partners.
- Excellent communication skills, including the ability to explain technical details in an accessible manner.
- Ability to work effectively in a fast-paced, iterative, deadline-driven environment.
- Collaborative approach and demonstrated ability to work with teammates and non-technical employees on cross-functional business initiatives.
- Curiosity and a strong desire to understand how and why things work.
- Ability to organize and prioritize work and meet established deadlines.
- A foundational technology certification, such as A+ or Google IT Support, or a technical degree from an accredited school may substitute for part of the experience requirement.
- Ability to rotate between New York City, Perth Amboy, and Secaucus locations.
- Ability to travel 10%.
Skills
Experience
2–4+ years in a technical support role; a foundational technology certification or an accredited technical degree may substitute for part of the requirement.
Education
A technical degree from an accredited school may substitute for part of the experience requirement.
Workplace
The role is situated in Perth Amboy, New Jersey, USA — conveniently close to New York.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 63,036 to USD 84,048 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for a bonus program and incentive pay.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.