The RealReal Specialist Categories Supervisor

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Oversee a team of 8–10 people.
• Conduct formal and informal feedback conversations to support team development.
• In partnership with the Manager, hold the team accountable for meeting or exceeding department goals and demonstrating company values.
• Hold weekly and monthly check-ins with direct reports to discuss growth and results.
• Work closely with the Manager to address team training and development opportunities.
• Ensure weekly ramp-up goals are met for new hires and authenticators undergoing cross-training.
• Help ensure the team adheres to policies and procedures, including time and attendance requirements.
• Communicate company initiatives and critical messages to the Authentication team.
• Maintain high engagement by coaching and motivating the team daily.
• Drive team KPIs and engagement while running the floor.
• Empower team members and delegate where possible to promote individual growth.
• Build and maintain effective interdepartmental relationships.
• Ensure support functions meet department needs each day.
• Work closely with the management team to drive business strategies that improve production and department results.
• Manage daily operational tasks according to brand standards.
• Act as a brand ambassador and advocate for The RealReal.

Qualifications

• At least 1–2 years of experience working in a leadership capacity.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, high-volume environment.
• Strong work ethic and attention to detail.
• Ability to communicate and work closely with Management daily.
• Ability to communicate effectively with leadership and provide peer-to-peer feedback.
• Excellent organizational and time-management skills.
• Confident communication skills and a positive attitude toward collaboration.
• Passion for continuous learning and ability to adapt to feedback.
• Strong business acumen and ability to align work with company goals.
• Ability to lead by example, maintain a positive team culture, and adhere to all The RealReal policies and procedures.

Experience

At least 1–2 years of experience working in a leadership capacity.

Compensation

The base compensation for this position ranges from USD 55,162 to USD 65,504 per annum.

Benefits

$50 in monthly food credits for snacks and meals available for purchase onsite; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with Manager approval; climate-controlled warehouse facility; employees may also be eligible for a bonus program and incentive pay, depending on role.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.