The RealReal Senior Product Manager

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Lead end-to-end product vision, strategy, and execution for the high-scale B2B consignment platform, enabling enterprise vendors and clients to manage luxury inventory.
• Partner with Client Relations and Customer Success to design, deploy, and optimize agentic AI automation for customer support workflows.
• Work with Vendor and B2B Business Development teams to translate commercial goals and partner feedback into scalable platform features and workflow enhancements.
• Translate complex business and operational needs into scalable product requirements, technical specifications, and prioritized multi-quarter roadmaps.
• Align Engineering, Data Science, Design, Operations, and Business Development to deliver AI capabilities and platform features.
• Evaluate risks, trade-offs, and downstream implications across systems and operational teams to ensure reliable, high-performing platform capabilities.
• Define, track, and analyze success metrics, using data insights to optimize vendor engagement and support automation efficiency.
• Serve as a subject matter expert on internal operations and external partner capabilities, and communicate strategic recommendations to product leadership.

Qualifications

• At least 5 years of dedicated product management experience building and scaling e-commerce or digital experiences for consumers and partners.
• Track record of launching, scaling, and optimizing platforms that use AI-driven automation, machine learning, or agentic workflows to improve user experience and operational efficiency.
• Technical depth and experience designing scalable platform integrations, API-driven architectures, and complex data workflows with Engineering and Data Science partners.
• Ability to lead cross-functional initiatives and work closely with Vendor, B2B Business Development, and Customer Success stakeholders without direct authority.
• Expertise in using quantitative data, business metrics, and user insights to make strategic trade-offs and drive product decisions.
• Preferred: Experience building complex B2B platforms or enterprise workflow systems, or managing vendor portals.
• Preferred: Background in customer support or CRM automation, or integration of advanced agentic AI resolution tools.
• Preferred: Experience in multi-sided marketplaces, circular fashion, or luxury retail operations.

Skills

Experience

At least 5 years of dedicated product management experience building and scaling e-commerce or digital consumer- and partner-facing experiences.

Compensation

The base compensation for this position ranges from USD 169,951 to USD 188,835 per annum.

Benefits

Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for a bonus program and incentive pay, depending on role.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.