- Location
- Boston Massachusetts USA
- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Resales Specialist drives boutique revenue through clienteling, consultative selling, luxury styling and attentive service, while maintaining floor presentation and executing opening and closing procedures. The role requires 40 hours per week for full-time positions or 25 hours per week for part-time positions, including evenings, weekends and holidays as needed; the expected rate is $21–$25 per hour, with starting pay dependent on location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Proactively engage clients on the sales floor and use suggestive selling to exceed daily and monthly sales targets.
- Manage and grow a personal book of business through daily outreach to existing clients, converting one-time shoppers into loyal clients.
- Monitor and analyze individual sales performance and adjust strategy to meet changing business needs and KPIs.
- Manage multiple complex customer journeys simultaneously, delivering a seamless, elevated experience from entry through checkout.
- Educate clients about the environmental impact of their purchases and the value of The RealReal’s business model.
- Use knowledge of luxury brands and trends to provide styling advice and build trust with discerning clients.
- Maintain brand standards through consistent merchandise replenishment and visual presentation.
- Execute opening and closing procedures to prepare the boutique for high-volume sales days.
- Use Salesforce and internal technology tools to track client preferences and streamline the sales process.
Qualifications
- At least 1 year of experience in a metrics-based retail sales environment.
- Proven ability to meet and exceed individual sales goals and KPIs.
- Comfort with ambiguity, rapid change, and the pace of a growing business.
- Positive, professional demeanor and ability to represent a luxury brand with integrity.
- Self-motivation and initiative in identifying sales opportunities through daily proactive outreach.
- Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
- Proficiency, or the ability to become proficient quickly, in Salesforce, Google Suite, and Mac iOS.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- Receptiveness to feedback and commitment to continuous professional growth.
- Luxury retail experience preferred.
Skills
Experience
At least 1 year in a metrics-based retail sales environment; luxury retail experience preferred.
Workplace
The successful candidate will be located in Boston, Massachusetts, USA.
Explore jobs in Massachusetts or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Benefits
Full-time: uncapped bonus ($1,000 per month at target), Employee Stock Purchase Plan, 401(k) with company match, medical, dental, vision and commuter benefits at applicable locations, paid parental leave, 9 paid company holidays, and 18 paid time-off days accruing from the first day of work. Part-time: uncapped bonus ($250 per month at target), Employee Stock Purchase Plan, 9 paid company holidays, and 9 paid time-off days accruing from the first day of work.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Resale Client Advisor», «Luxury Resale Sales Advisor», «Resale Sales Associate», «Luxury Resale Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.