- Employment
- Full-time
- Seniority
- Lead
- Compensation
- $21.83–26.27/hour
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 10, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Quality Assurance Lead in Phoenix to audit QC Analysts, monitor daily audits, improve processes and coordinate enablement, coaching, onboarding and training with Outbound Operations. The role requires at least one year of relevant experience and offers an expected rate of $21.83–$26.27 per hour; starting pay varies with work location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Audit the work of QC Analysts and monitor daily audit processes.
- Partner with the Outbound Operations team on enablement opportunities, including new processes, skill and knowledge gaps, and audit discrepancies.
- Help establish standard operating procedures (SOPs) and improve the audit structure.
- Communicate metrics on audit failures and enablement opportunities.
- Partner with Operations leadership to facilitate coaching conversations.
- Review audit reports, investigate anomalies, and develop SMART action plans.
- Facilitate onboarding, audits, and training as needed.
- Analyze audit and performance KPIs for the Outbound team and Outbound Quality Associates.
Qualifications
- At least 1 year of experience in process analysis, e-commerce production, training, or a related field.
- Strong leadership ability and a desire to work in a fast-paced startup environment.
- Strong knowledge of adult learning principles.
- Comfort working with large datasets and analyzing reports.
- Experience using data platforms for reporting.
- Proficiency with Google platforms, including Forms and Sheets.
- Strong written and verbal communication skills, with the ability to tailor communication to the audience; executive presence.
- Exceptional attention to detail and organizational skills.
- Adaptability and openness to change.
- A growth mindset with a solutions focus.
- Ability to travel 10% of the time to Secaucus, New Jersey.
- Bachelor’s degree preferred.
- Experience and knowledge of luxury goods preferred.
- Strong analytical and business intelligence background preferred.
- Experience working in e-commerce operations preferred.
Skills
Experience
At least 1 year in process analysis, e-commerce production, training, or a related field.
Education
Bachelor’s degree preferred.
Workplace
This position is based in Phoenix, Arizona, USA.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 21.83 to USD 26.27 per hour.
Benefits
$50 monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 18 paid time-off days accruing from the first day of work; 10 paid holidays; climate-controlled warehouse facility. Employees may also be eligible for a bonus program or incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.