- Employment
- Full-time
- Seniority
- Lead
- Compensation
- $21.83–26.27/hour
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Quality Assurance Lead audits Quality Control Analysts, monitors daily audit processes, and partners with Outbound Operations and leadership on enablement, coaching, and process improvements. The role analyzes audit and performance KPIs, investigates report anomalies, and facilitates onboarding and training; the expected rate is $21.83–$26.27 per hour, with starting pay varying by work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Audit Quality Control Analysts and monitor daily audit processes.
- Partner with Outbound Operations on enablement opportunities, including new processes, skill and knowledge gaps, and audit discrepancies.
- Help establish standard operating procedures and improve audit structure.
- Communicate audit failure metrics and enablement opportunities.
- Partner with Operations leadership to facilitate coaching conversations.
- Review audit reports, investigate anomalies, and develop SMART action plans.
- Facilitate onboarding, audits, and training as needed.
- Analyze audit and performance KPIs for the Outbound team and Outbound Quality Associates.
Qualifications
- At least 1 year of experience in process analysis, e-commerce production, training, or a related field.
- Strong leadership ability and a desire to work in a fast-paced startup environment.
- Strong knowledge of adult learning principles.
- Comfort working with large data sets and analyzing reports.
- Experience using data platforms for reporting.
- Proficiency with the Google platform, including Forms and Sheets.
- Strong written and verbal communication skills, with the ability to tailor communication to the target audience; executive presence.
- Exceptional attention to detail and organizational skills.
- Adaptability and openness to change.
- A growth mindset with a solutions focus.
- Ability to travel 10% of the time to Secaucus, New Jersey.
- Bachelor’s degree preferred.
- Experience and knowledge of luxury goods preferred.
- Strong analytical and business intelligence background preferred.
- Experience working in e-commerce operations preferred.
Skills
Experience
At least 1 year in process analysis, e-commerce production, training, or a related field.
Education
Bachelor’s degree preferred.
Workplace
This position is based in Phoenix, Arizona, USA.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 21.83 to USD 26.27 per hour.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 18 paid time off days accruing from the first day of work; 10 paid holidays; climate-controlled warehouse facility.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Control Lead», «Quality Audit Lead», «Quality Assurance Supervisor», «Outbound Quality Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.