The RealReal Luxury Resale Advisor

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity.
• Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
• Build a sales pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors.
• Use Salesforce CRM to manage a book of business.
• Meet or exceed monthly quotas by driving key performance metrics and contributing to revenue growth.
• Acquire luxury consignment items from clients and coordinate item pickup and shipment to The RealReal’s e-commerce centers from end to end.
• Deliver a high-touch, white-glove experience throughout the consignment process, fostering client satisfaction, trust, and long-term engagement.
• Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Partner with Retail teams to support sales growth and collaborate with the Consignor Relations team to proactively address and resolve client concerns.
• Maintain strong pipeline discipline, consistent sales activity, and improving conversion effectiveness.
• Build early momentum in LCV contribution and repeat consignment behavior.
• Demonstrate ownership, coachability, disciplined execution, and trust-based client relationships.

Qualifications

• Technologically proficient, with the ability to use CRM systems such as Salesforce and digital tools to manage a pipeline and drive performance.
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented and comfortable working independently in a fast-paced, field-based environment.
• Able to commit to a 40-hour workweek with occasional off-hours.
• Must reside in the assigned territory.
• Valid driver’s license required, except in the Manhattan, Brooklyn, and Chicago markets; compliant insurance and driving record required.
• Able to lift up to 25 lbs as needed.
• Willing and able to travel more than 70% within the designated market.
• Preferred: Tech proficiency in Salesforce or a similar CRM.
• Preferred: Prior experience selling luxury goods and/or high-end services.
• Preferred: Strong understanding of fashion trends and the luxury market.

Skills

Compensation

The base compensation for this position ranges from USD 64,750 to USD 74,060 per annum.

Benefits

Uncapped commission; annual Elite Club trip for top performers; monthly sales competitions with cash, prizes, or site credit; Employee Stock Purchase Plan; 401(k) with Company Match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.