- Employment
- Full-time
- Seniority
- Director
- Compensation
- $160,000–190,000/year
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a strategic, data-driven Head of Transportation to lead parcel, van fleet, and international trade operations, overseeing a substantial budget and a team of more than 50. The role is onsite in Phoenix, Arizona, and carries an expected annual salary range of $160,000–$190,000, with starting pay determined in part by work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Direct and optimize the multimodal transportation network, managing a substantial transportation budget to balance cost-to-serve, speed, and premium service quality.
- Manage and negotiate with third-party small-parcel and less-than-truckload carriers, developing strategic logistics partnerships.
- Lead parcel strategy across international, national, and regional carriers; conduct vendor negotiations, monitor carrier performance, and maintain exceptional delivery standards for high-value shipments.
- Oversee the first-party and third-party van fleet and a team of more than 50 personnel, ensuring efficient, secure, white-glove service for first-mile consignment pickups and store deliveries.
- Oversee global shipping compliance, ensuring cross-border freight and international parcel shipments adhere to customs regulations, duties, and trade policies; develop cross-border solutions and operating models with partners.
- Be accountable for parcel and transportation KPIs, including service levels, cost per shipment, delivery quality, and employee engagement metrics.
- Partner with Product, Engineering, and Technology teams to build, implement, and scale transportation capabilities, routing optimization tools, and transportation management system platforms.
- Serve as the strategic transportation partner to Sales, Operations, Finance, and Client Services leaders, aligning logistics strategies with broader business objectives.
Qualifications
- At least 10 years of total experience; 2–3 years in management consulting, finance, or a similar analytical role is a plus.
- Previous experience in ecommerce fulfillment, reverse logistics, microtransit, retail transportation, or general supply chain operations.
- Strong expertise in transportation contract negotiation.
- Experience in international transportation and trade.
- Demonstrated ability to manage operational details and execution while maintaining a strategic perspective.
- Experience with quantitative analysis and modeling, creative problem-solving, and complex cross-functional project management.
- Ability to work in ambiguous environments, establish structure, prioritize, and drive results.
- Excellent spreadsheet and presentation-building skills.
- Experience scaling and building strategy within a logistics, direct-to-consumer business is preferred.
- Experience with Google Suite (Docs, Sheets, Slides) is preferred.
- Ability to travel up to 25% is preferred.
Skills
Experience
At least 10 years of total experience; 2–3 years in management consulting, finance, or a similar analytical role is a plus.
Workplace
This position is based in Phoenix, Arizona, USA.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 160,000 to USD 190,000 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for bonus and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Transportation», «Transportation Operations Director», «Head of Logistics», «Transportation Network Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.