- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $82,000–100,000/year
- Department
- Merchandising, Buying & Planning
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Fine Jewelry and Watch Valuation Manager for its Glendale, California retail store, an on-site position supporting client appointments, appraisals, authentication, and pricing. The role includes occasional supply-event valuations and remote pricing initiatives; the expected annual salary range is $82,000–$100,000, with starting pay determined partly by work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Conduct valuation appointments, providing clients with a relaxed, consultative experience that explains the marketplace value of their items.
- Perform real-time valuations and authentication of fine jewelry and watches using industry-specific tools.
- Provide pre-consignment pricing services to consignors and internal sales partners.
- Maintain a strong understanding of pricing trends and fashion-item sell-through velocity in collaboration with the Pricing and Authentication teams.
- Own the sell-through performance and velocity of personally priced items.
- Own appointment-to-consignment conversion metrics, supporting client satisfaction and business results.
- Partner with the Store Manager to understand customer needs and stay current on in-store operations and priorities.
- Support additional store and team needs to ensure a seamless retail experience.
- Support occasional supply events through on-site valuations and participate in remote pricing initiatives for cross-functional teams.
- Educate consignors, customers, and peers, translating market knowledge into a high-touch client experience.
Qualifications
- Strong knowledge of fine jewelry in the primary and secondary markets.
- 2–5 years of experience in a customer-facing luxury role.
- Flexibility to work certain weekend days.
- Sales experience is strongly encouraged.
- Proactive, self-directed approach, with the ability to anticipate business needs and meet internal and external deadlines.
- Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth valuation-office processes.
- Exceptional attention to detail and the ability to manage multiple complex, time-sensitive situations calmly and composedly.
- Passion for delivering a high-touch luxury client experience.
- Polished, professional presence and strong presentation skills.
- Clear and effective verbal and written communication.
- GIA credentials such as Graduate Gemologist (GG), Accredited Jewelry Professional (AJP), or equivalent coursework or experience are strongly preferred.
Skills
Experience
2–5 years in a customer-facing luxury role
Education
GIA credentials such as Graduate Gemologist (GG), Accredited Jewelry Professional (AJP), or equivalent coursework or experience are strongly preferred.
Workplace
The role is situated in Glendale, Arizona, USA — conveniently close to Los Angeles.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 82,000 to USD 100,000 per annum.
Benefits
Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Depending on the role, employees may also be eligible for a bonus program and incentive pay.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fine Jewelry and Watch Appraiser», «Jewelry and Watch Valuation Specialist», «Fine Jewelry and Watch Valuation Advisor», «Luxury Jewelry and Watch Appraiser», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.