- Location
- Secaucus New Jersey USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $19–23.82/hour
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The Fine Jewelry and Watch Coordinator supports inbound processing and authentication, product flow, repair-program coordination, inventory tracking and operational quality across locations, working with specialists, vendors and internal teams. This is an onsite, full-time role in Secaucus, New Jersey, with an expected hourly rate of $19–$23.82; starting pay considers work location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Accurately sort and scan all inbound and outbound products into system and physical locations while maintaining FIFO order.
- Monitor, report on and respond to product queues across locations, moving products quickly through the pipeline.
- Serve as the point of contact for the Repair program, managing shipping and receiving, invoice tracking, internal and external systems, and updates to internal customers and consignors.
- Investigate and resolve inquiries and issues promptly.
- Track exceptions, rejections and buy-outs, communicating them through appropriate channels.
- Order supplies and tools for multiple locations.
- Follow quality standards and SOPs; create process documentation to support ongoing operational quality and efficiency.
- Perform administrative duties.
- Coordinate inbound processing and authentication of fine jewelry and watches in collaboration with watchmakers, fine jewelry specialists, external vendors, other departments and management.
Qualifications
- At least 2 years of customer service, event, account or project management experience.
- Watch and/or jewelry experience.
- A bachelor's degree from an accredited college or university is preferred.
- A Graduate Gemology diploma is preferred.
- Strong organizational skills, attention to detail and accuracy.
- Sound decision-making skills.
- A customer service and collaborative mindset.
- Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
- Comfort and ease navigating business and/or warehouse systems.
- Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.
- Proficiency with Mac OS and Google Suite is preferred.
Skills
Experience
At least 2 years in customer service, events, account management or project management; watch and/or jewelry experience is required.
Education
A bachelor's degree from an accredited college or university and a Graduate Gemology diploma are preferred.
Workplace
The role is situated in Secaucus, New Jersey, USA — conveniently close to New York City.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 23.82 per hour.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days, accruing from the first day of work; state-of-the-art, climate-controlled warehouse facility. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Jewelry and Watch Operations Coordinator», «Fine Jewelry Operations Coordinator», «Watch and Jewelry Processing Coordinator», «Jewelry and Watch Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.