- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $19–23.82/hour
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Fine Jewelry and Watch Coordinator for its Phoenix authentication center to coordinate inbound processing and authentication with watchmakers, fine jewelry specialists, vendors and internal teams. The role supports product flow, repair coordination, documentation and administrative operations in a fast-paced, production-driven environment; the expected hourly rate is $19–$23.82.
Role & Responsibilities
- Accurately sort and scan inbound and outbound products into system and physical locations while maintaining FIFO order.
- Monitor, report on and respond to product queues across locations, moving products quickly through the pipeline.
- Serve as the point of contact for the Repair program, coordinating shipping and receiving, tracking invoices, maintaining internal and external systems, and communicating updates to internal customers and consignors.
- Investigate and resolve inquiries and issues promptly.
- Track exceptions, rejections and buy-outs, communicating them through appropriate channels.
- Order supplies and tools for multiple locations.
- Follow quality standards and SOPs; create process documentation to support ongoing operational quality and efficiency.
- Perform administrative duties.
Qualifications
- At least 2 years of customer service, event, account or project management experience; watch and/or jewelry experience required.
- Bachelor’s degree from an accredited college or university preferred.
- Graduate Gemology diploma preferred.
- Strong organizational skills, attention to detail and accuracy.
- Sound decision-making skills.
- Customer service orientation and a collaborative mindset.
- Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
- Comfort and ease navigating business and/or warehouse systems required.
- Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.
- Proficiency with Mac OS and Google Suite preferred.
Skills
Experience
At least 2 years in customer service, event, account or project management; watch and/or jewelry experience required.
Education
Bachelor’s degree from an accredited college or university preferred; Graduate Gemology diploma preferred.
Workplace
This position is based in Phoenix, Arizona, USA.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 23.82 per hour.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with Company Match; medical, dental and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days, accruing from the first day of work; climate-controlled warehouse facility. Employees may also be eligible for a bonus program and incentive pay, depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fine Jewelry and Watch Operations Coordinator», «Jewelry and Timepiece Coordinator», «Fine Jewelry and Watch Logistics Coordinator», «Jewelry and Watch Processing Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.