- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $19–23.82/hour
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 5, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Fine Jewelry and Watch Coordinator to support inbound processing and authentication operations, working with watchmakers, fine jewelry specialists, vendors, other departments, and management. The role is based in New York and pays $19–$23.82 hourly.
Role & Responsibilities
- Accurately sort and scan inbound and outbound products into the system and physical locations, maintaining FIFO order.
- Monitor, report on, and respond to product queues across locations, moving products quickly through the pipeline.
- Serve as the point of contact for the Repair program, including shipping and receiving, invoice tracking, maintaining internal and external systems, and communicating updates to internal customers and consignors.
- Investigate and resolve inquiries and issues with urgency.
- Track exceptions, rejections, and buy-outs, communicating them through the appropriate channels.
- Order supplies and tools for multiple locations.
- Adhere to quality standards and SOPs; create process documentation to support ongoing operational quality and efficiency.
- Perform administrative duties.
Qualifications
- At least 2 years of customer service, event, account, or project management experience.
- Watch and/or jewelry experience.
- A bachelor's degree from an accredited college or university is preferred.
- A Graduate Gemology diploma is preferred.
- Strong organizational skills, attention to detail, and accuracy.
- Sound decision-making skills.
- A customer-service and collaborative mindset.
- Ability to prioritize multiple time-sensitive tasks and/or escalate issues.
- Comfort and ease navigating business and/or warehouse systems.
- Intermediate to advanced knowledge of Microsoft Office and/or Google Suite.
- Proficiency with Mac OS and Google Suite is preferred.
Skills
Experience
At least 2 years of customer service, event, account, or project management experience; watch and/or jewelry experience required.
Education
A bachelor's degree from an accredited college or university and a Graduate Gemology diploma are preferred.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 23.82 per hour.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with Company Match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; 18 paid time-off days accruing from the first day of work; state-of-the-art, climate-controlled warehouse facility.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Jewelry and Watch Operations Coordinator», «Fine Jewelry and Timepiece Coordinator», «Jewelry and Watch Processing Coordinator», «Luxury Jewelry Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.