- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $23/hour
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring a seasonal Customer Experience Associate for its Madison Avenue location in New York. The role provides front-line client service, supports in-store returns and consignment drop-offs, and partners with store teams to deliver a personalized experience. The expected hourly rate is $23.00–$23.00; starting pay considers work location and the candidate’s skills, experience, market demands, and internal parity.
Role & Responsibilities
- Greet clients and direct them to the appropriate area to resolve their needs promptly, delivering a consistent, outstanding experience.
- Support in-store client services, including returns and consignment drop-offs.
- Assist shoppers by listening, building rapport, and making recommendations.
- Use active listening to identify and resolve customer and consignor relations issues accurately.
- Support operational functions as needed, including customer transfers.
- Handle multiple time-sensitive situations while remaining calm and demonstrating a can-do attitude.
- Work reliably and collaboratively with cross-functional store teams.
- Handle luxury merchandise with elevated care, including jewelry, watches, home and art pieces, and consignor items.
- Maintain brand standards through attention to detail in personal appearance and written and verbal communication.
- Remain objective when addressing client issues and determine the best solution.
- Ask questions to understand situations rather than make assumptions; remain receptive to feedback and apply it quickly, maintaining a forward-looking approach in challenging situations.
- Recognize when assistance is needed to prevent workload delays and proactively manage personal stress.
- Serve as a brand ambassador, educate clients about the company’s mission and services, identify their needs, and help them find suitable products and services.
- Work with cross-functional teams to deliver a warm, personalized client experience.
Qualifications
- At least 1–2 years of work experience; luxury experience preferred.
- Strong people orientation and an entrepreneurial spirit.
- Self-motivated and competitive.
- Ability to master multiple technical devices and systems.
- Ability to communicate clearly, listen thoroughly, and respond quickly and accurately.
- Strong attention to detail and excellent follow-up skills.
- Desire to work with people and a strong understanding of excellent customer service.
- Professional appearance, communication, and demeanor.
- Basic understanding of luxury brands and artists.
- Commitment and curiosity toward retail, fashion, fine jewelry and watches, fine art, and home.
- Ability to lift and move merchandise weighing up to 25 lbs.
- Flexible schedule, including variable shifts, evenings, weekends, and holidays.
Skills
Experience
At least 1–2 years of work experience; luxury experience preferred.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position is USD 23 per hour.
Benefits
This role is not eligible for benefits. Employees may be eligible for a bonus program and incentive pay, depending on the role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Associate», «Client Experience Associate», «Customer Care Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.