- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $16–17.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The Customer Returns Specialist inspects and audits returned luxury items, processes customer account adjustments and credits, updates inventory, and researches return inquiries and exceptions. The role requires accuracy and productivity in a fast-paced, high-volume production environment and offers an expected rate of $16–$17.25 per hour, with starting pay determined in part by work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Inspect returned items for damage and verify that each item's description is accurate.
- Follow standard production operating procedures by confirming specifications and conducting visual and measurement inspections.
- Process adjustments and credits to customer accounts.
- Update inventory as needed, including modifying original listings, designer details, or size.
- Research customer-return inquiries and exception items.
- Handle and care for luxury fashion items safely.
Qualifications
- Ability to perform all required job functions in English.
- Strong attention to detail.
- Intermediate computer proficiency.
- Experience working in a high-volume, production-driven environment.
- Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment.
- Strong sense of urgency and a team-oriented mentality.
- Proficiency with Google Suite applications, including Gmail, Sheets, Docs, and Slides, preferred.
- Experience processing retail returns highly preferred.
- Knowledge of designer brands and experience handling luxury products is a plus.
Skills
Experience
Experience in a high-volume, production-driven environment; retail returns processing experience highly preferred.
Workplace
The successful candidate will be located in Phoenix, Arizona, USA.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 16 to USD 17.25 per hour.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan with discounted stock; 401(k) with company matching; medical, dental, and vision insurance; paid parental leave; 18 paid time off days accruing from the first day of work and 9 paid holidays; climate-controlled warehouse facility.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Returns Processing Specialist», «Customer Returns Associate», «Returns Quality Specialist», «Retail Returns Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.