- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring a seasonal Customer Experience Specialist in New York for a part-time role requiring 25–28 hours per week. The role combines luxury retail sales and client engagement with consignment intake, item review and cataloging, and store operations; the expected hourly rate is $21–$25, with starting pay varying by location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Engage customers through suggestive selling and in-depth product knowledge to exceed daily sales goals.
- Conduct daily outreach to drive consistent store traffic and repeat business.
- Educate buyers and consignors on The RealReal’s circular economy mission and the value of sustainable luxury.
- Manage consignment drop-offs and set clear expectations with consignors about the process and item valuation.
- Review and catalog luxury items for shipment, ensuring each meets The RealReal’s standards.
- Resolve complex consignor inquiries with a solution-oriented approach to foster long-term loyalty.
- Maintain a pristine sales floor through merchandising, replenishment, and adherence to brand aesthetics.
- Support opening and closing procedures to keep the store ready for clients.
Qualifications
- At least 1 year of retail experience in a customer-facing or business-facing position.
- Ability to work flexible hours, including holidays, evenings, and weekends, to meet business needs.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to solve problems to meet customer needs.
- Positive, friendly demeanor and ability to represent The RealReal with integrity and professionalism.
- Receptiveness to feedback, objectivity when evaluating personal performance, and drive to achieve excellent performance.
- Ability to remain calm and professional in challenging retail situations and use creative partnerships to achieve positive client outcomes.
- Strong organizational and time-management skills, including the ability to balance competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
- Previous luxury or consignment retail experience preferred.
Skills
Experience
At least 1 year of retail experience in a customer-facing or business-facing position.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Associate», «Customer Service Associate», «Client Services Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.