- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a Customer Experience Specialist to drive store sales and client engagement, support consignors through the consignment process, and maintain store merchandising and readiness. Part-time positions require a commitment of 25–28 hours per week; full-time and part-time benefit packages differ.
Role & Responsibilities
- Engage customers through suggestive selling and in-depth product knowledge to exceed daily sales goals.
- Conduct daily outreach to drive consistent store traffic and repeat business.
- Educate buyers and consignors on The RealReal’s circular economy mission and the value of sustainable luxury.
- Manage consignment drop-offs, setting clear expectations with consignors about the process and valuation.
- Review and catalog luxury items for shipment, ensuring each item meets The RealReal’s standards.
- Resolve complex consignor inquiries with a solution-oriented approach that supports long-term loyalty.
- Maintain a pristine store floor through strategic merchandising, replenishment, and adherence to brand aesthetics.
- Support smooth opening and closing procedures and keep the store client-ready.
Qualifications
- At least 1 year of retail experience in a customer- or business-facing role.
- Availability to work flexible hours, including holidays, evenings, and weekends, as business needs require.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to solve problems to meet customer needs.
- Positive, friendly demeanor and the ability to represent The RealReal with integrity and professionalism.
- Openness to feedback, objectivity when reviewing personal performance, and a drive to achieve excellent results.
- Ability to remain calm and professional in challenging retail situations and use creative partnerships to achieve positive client outcomes.
- Strong organizational and time-management skills, including the ability to balance competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
- Previous luxury or consignment retail experience preferred.
Skills
Experience
At least 1 year of retail experience in a customer- or business-facing role; previous luxury or consignment retail experience preferred.
Workplace
This position is based in Miami, Florida, USA.
Explore jobs in Florida or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Benefits
Part-time benefits include a $375 monthly bonus at target, Employee Stock Purchase Plan, 9 paid company holidays, and 9 paid PTO days accruing from the first day of work. Full-time benefits include a $750 monthly bonus at target, Employee Stock Purchase Plan, 401(k) with company match, medical, dental, vision and commuter benefits at applicable locations, paid parental leave, 9 paid company holidays, and 18 paid PTO days accruing from the first day of work. Employees may also be eligible for incentive pay and benefits depending on role.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Associate», «Client Experience Specialist», «Retail Sales Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.