- Location
- Greenwich Connecticut USA
- Employment
- Part-time
- Seniority
- Entry-Level
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal seeks a part-time Customer Experience Specialist in Greenwich, Connecticut, to drive sales and client engagement, support consignors, and maintain boutique standards. Part-time employees must commit to 25–28 hours per week; the expected hourly rate is $21–$25, with starting pay dependent on location, skills, experience, market demands and internal parity.
Role & Responsibilities
- Engage customers through suggestive selling and in-depth product knowledge to exceed daily sales goals.
- Conduct daily outreach to drive consistent store traffic and repeat business.
- Educate buyers and consignors about The RealReal’s circular-economy mission and the value of sustainable luxury.
- Manage consignment drop-offs and set clear expectations with consignors about the process and valuation.
- Review and catalog luxury items for shipment, ensuring they meet The RealReal’s standards.
- Resolve complex consignor inquiries with a solution-oriented approach to foster long-term loyalty.
- Maintain a pristine sales floor through strategic merchandising, replenishment and adherence to brand aesthetics.
- Support opening and closing procedures to keep the store client-ready.
Qualifications
- At least 1 year of retail experience in a customer-facing or business-facing position.
- Flexibility to work hours that meet business needs, including holidays, evenings and weekends.
- Dedication to delivering an elevated experience to customers and employees.
- Ability to solve problems to meet customer needs.
- Positive, friendly demeanor and ability to represent The RealReal with integrity and professionalism.
- Receptiveness to feedback, objectivity when reviewing personal performance and drive to exceed performance expectations.
- Ability to remain calm and professional in ambiguous retail situations, using creative partnerships to achieve positive client outcomes.
- Strong organizational and time-management skills, including the ability to balance competing priorities without showing stress or frustration.
- Ability to excel in a dynamic, fast-paced environment.
- Preferred: previous luxury or consignment retail experience.
- Preferred: proficiency with Google Suite and Salesforce.
- Preferred: experience using the Mac iOS operating system.
Skills
Experience
At least 1 year of retail experience in a customer-facing or business-facing position; previous luxury or consignment retail experience preferred.
Workplace
This position is based in Greenwich, Connecticut, USA, within easy reach of New York City.
Explore jobs in Connecticut or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Benefits
Part-time benefits include a $375 monthly bonus at target, Employee Stock Purchase Plan, 9 paid company holidays and 9 paid time-off days, accruing from the first day of work. Medical, dental, vision and commuter benefits are available in applicable locations.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Associate», «Client Experience Specialist», «Sales Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.