- Location
- Secaucus New Jersey USA
- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $73,440–105,060/year
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 5, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Authentication Manager leads a team of Authenticators in a production-driven e-commerce warehouse, overseeing authentication, workflow, quality and performance, training, and continuous improvement. The expected annual salary range is $73,440–$105,060, with starting pay influenced by work location, skills, experience, market demands, and internal parity; bonus or incentive pay may also be available.
Role & Responsibilities
- Lead, develop, and inspire a high-performing team of Authenticators.
- Build a strong organization focused on the employee and consignor experience through positive, inspirational leadership.
- Drive individual and team results through coaching and development that supports an engaging employee experience.
- Develop and execute continuous-improvement projects to scale e-commerce operations.
- Achieve quality and performance metrics, including unit economics, quality, and SLA targets.
- Track and report individual and team productivity throughout the month.
- Serve as the primary point of contact for the copy and receiving team on item authenticity.
- Check random product assortments and identify authentication issues and business threats.
- Develop and implement resources and training to prevent counterfeit goods from being accepted.
- Support the Authentication and Brand Compliance team in processing items through the product pipeline.
- Manage team resources to ensure products are authenticated, priced, and appropriately described during receiving and copy processes.
- Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, corrective actions, and re-validations.
- Maintain a strong understanding of market pricing trends and KPIs.
- Review product accuracy and authenticity before items launch on the site.
- Deliver product-knowledge training and coaching to internal associates and external teams.
Qualifications
- At least 5 years of experience leading and managing a team of 50 or more, preferably in an e-commerce warehouse environment.
- At least 3 years of experience in warehouse or similar operations.
- Proven record of managing and developing a high-performing team in a metrics-based environment.
- Ability to dynamically manage workflow in a fast-paced environment and communicate priorities to the team.
- Experience in workforce planning and scheduling.
- Excellent business judgment, fact-based decision-making, and problem-solving skills.
- Drive to achieve results individually and as part of a team.
- Exceptional attention to detail and organizational skills.
- Strong written, verbal, presentation, and communication skills, with the ability to tailor communication to the audience and demonstrate executive presence.
- Adaptability and openness to change.
- Growth mindset with a solutions focus.
- Bachelor’s degree preferred.
- Proficiency with Google Suite preferred.
- Experience in luxury-goods authentication preferred.
- Multi-brand knowledge, particularly regarding authenticity, preferred.
Skills
Experience
At least 5 years leading and managing a team of 50 or more, preferably in an e-commerce warehouse environment; at least 3 years in warehouse or similar operations.
Education
Bachelor’s degree preferred.
Workplace
The role is situated in Secaucus, New Jersey, USA — conveniently close to New York City.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 73,440 to USD 105,060 per annum.
Benefits
$50 in monthly food credits for on-site snacks and meals; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval; climate-controlled warehouse facility.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.