The RealReal Associate Luxury Resales Advisor

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Engage new, inactive and prospective clients through daily outreach and in-home appointments to drive consignment activity.
• Develop and execute networking and outreach strategies to attract new consignors, reactivate lapsed relationships and generate repeat business.
• Build a sales pipeline by sourcing leads, reactivating lapsed consignors and converting marketing-qualified leads into active consignors; use Salesforce and other tools to manage pipeline activity and opportunities.
• Meet or exceed monthly quotas through new-business growth, reactivation results and key performance metrics that contribute to revenue growth.
• Deliver a high-touch, white-glove consignment experience that fosters client satisfaction, trust and long-term engagement, building relationships beyond convenient or transactional service.
• Present and review consignment contracts, establish pricing expectations using internal tools and luxury-market expertise, and guide clients through each step of the process.
• Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
• Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers from end to end.
• Spend more than 70% of the time in the field cultivating client relationships and securing consigned items through personalized in-home appointments.
• Maintain disciplined pipelines across new business, reactivation and follow-up activity.
• Maintain consistent outreach and improve lead-to-consignment conversion effectiveness.
• Build early momentum in new consignor acquisition, account reactivation and overall consignment value contribution.
• Remain motivated through rejection, overcome objections and turn refusals into future opportunities.
• Create opportunities through prospecting, networking and effective use of inbound leads.
• Demonstrate ownership, coachability, disciplined execution and trust-based client relationships.
• Balance speed and quality by advancing opportunities efficiently while delivering a high-touch client experience.
• Follow through consistently, communicate dependably and remain accountable to commitments.

Qualifications

• Technologically proficient and comfortable learning and using CRM systems, including Salesforce, and digital tools to manage pipelines and drive performance.
• Self-starting and entrepreneurial, with the ability to adapt quickly to shifting priorities.
• Motivated by ownership, growth and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented and able to work independently in a fast-paced, field-based environment.
• Able to build rapport, earn trust and communicate effectively about high-value goods and services with discerning clientele.
• Strong relationship-building, organizational and problem-solving skills, with excellent verbal and written communication.
• Customer-focused, with a passion for luxury, fashion and sustainability.
• Willing and able to travel more than 70% within the designated market.
• Able to commit to a 40-hour workweek, including occasional off-hours; must reside in the assigned territory, hold a valid driver’s license except in Manhattan, Brooklyn and Chicago markets, maintain compliant insurance and a compliant driving record, and lift up to 25 lbs as needed.
• Preferred: Salesforce or similar CRM proficiency.
• Preferred: Prior experience selling luxury goods and/or high-end services.
• Preferred: Strong understanding of fashion trends and the luxury market.

Skills

Benefits

Uncapped commission; annual Elite Club trip for top performers; monthly sales competitions with cash, prizes or site credit; Employee Stock Purchase Plan; 401(k) with company match; medical, dental and vision insurance; paid parental leave; nine paid company holidays; flexible time off with manager approval.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.