- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal’s Assistant Store Manager partners with the Store Manager to lead Customer Experience Specialists, deliver exceptional client service, achieve supply and demand goals, and support store operations. The role includes coaching and developing the team, leading the store in the Store Manager’s absence, and flexing across store roles as needed; it is full-time.
Role & Responsibilities
- Achieve supply and demand goals by delivering exceptional client experiences through superior service, clienteling, and partnership with Valuation Managers.
- Manage day-to-day support for Customer Experience Specialists and foster a positive, productive environment that encourages teamwork, collaboration, and open communication.
- Train and develop Customer Experience Specialists in product knowledge, sales techniques, consignor education, and customer service.
- Prioritize The RealReal’s Diversity, Equity, and Inclusion training to support a diverse team and inclusive environment.
- Lead by example on the sales floor and build brand loyalty through a best-in-class customer experience.
- Lead the store team when the Store Manager is not on site and flex between store roles as needed.
Qualifications
- At least 1 year of experience in store management, preferably in the luxury or fashion industry.
- Experience working in a commissioned sales or retail organization and/or an operationally intensive business.
- Comfort performing routine employee touch-bases and performance reviews to support training and development.
- Confidence and ability to strategically manage a sales floor, including scheduling, zoning, and coaching.
- Strong customer service orientation, clienteling abilities, floor management, and sales skills.
- Excellent analytical, critical-thinking, problem-solving, and troubleshooting skills.
- Ability to multitask and prioritize competing demands.
- Ability to work in a fast-paced environment and build relationships with multiple cross-functional teams.
- Ability to work flexible hours, including holidays, evenings, and weekends, to meet business needs.
- Passion for luxury fashion, sustainability, and The RealReal’s mission.
- Ability to lead by example to support internal and external customers through education and empowerment.
- Preferred: Knowledge of clienteling, consignment, sustainability, the circular economy, and luxury retail.
- Preferred: Comfort with technology and learning multiple software applications to complete daily deliverables and teach or support others in learning them.
Skills
Experience
At least 1 year in store management, preferably in the luxury or fashion industry.
Workplace
The role is situated in Manhasset, New York, USA — conveniently close to New York City.
Explore jobs in New York or in the USA.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Assistant Boutique Manager», «Deputy Store Manager», «Assistant Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.