- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $65581.10–74949.60/year
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Nov 3, 2026
About The RealReal
The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.
The RealReal is hiring an Assistant Store Manager for its new Glendale, California store. The role partners with the Store Manager to lead Customer Experience Specialists, deliver exceptional client experiences, drive supply and demand, and ensure store operations; the expected annual salary range is $65,581.10–$74,949.60, with starting pay based in part on work location, skills, experience, market demands, and internal parity.
Role & Responsibilities
- Collaborate with the Store Manager to reinforce team values and deliver exceptional customer service, meet performance metrics, and achieve business goals.
- Lead Customer Experience Specialists to support an outstanding customer experience, drive supply and demand, ensure operational efficiency, and maximize results with cross-functional teams.
- Achieve supply and demand goals through exceptional client experiences, superior service, clienteling, and partnership with Valuation Managers.
- Manage day-to-day support for Customer Experience Specialists and foster a positive, productive environment built on teamwork, collaboration, and open communication.
- Train and develop Customer Experience Specialists in product knowledge, sales techniques, consignor education, and customer service.
- Prioritize Diversity, Equity, and Inclusion training to help maintain a diverse team and create an inclusive environment.
- Lead by example on the sales floor and deliver a best-in-class customer experience that builds brand loyalty.
- Lead the store team when the Store Manager is off site and flex between store roles as needed.
Qualifications
- At least 1 year of store management experience, preferably in the luxury or fashion industry.
- Experience in a commissioned sales or retail organization and/or an operationally intensive business.
- Comfort conducting routine employee touch-bases and performance reviews to support training and development.
- Confidence and ability to strategically manage a sales floor, including scheduling, zoning, and coaching.
- Strong customer service orientation, clienteling abilities, floor management, and sales skills.
- Excellent analytical, critical-thinking, problem-solving, and troubleshooting skills.
- Ability to multitask and prioritize competing demands.
- Ability to work in a fast-paced environment and build relationships with multiple cross-functional teams.
- Ability to work flexible hours, including holidays, evenings, and weekends, to meet business needs.
- Passion for luxury fashion, sustainability, and The RealReal's mission.
- Ability to lead by example and support internal and external customers through education and empowerment.
- Preferred: Knowledge of clienteling, consignment, sustainability, the circular economy, and luxury retail.
- Preferred: Skills in MS Excel, Google Sheets, Google Suite, and Apple hardware, with adaptability to other technology and systems.
- Preferred: Comfort with technology and learning multiple software applications to complete daily deliverables and teach or support others in learning them.
Skills
Experience
At least 1 year of store management experience, preferably in the luxury or fashion industry; experience in a commissioned sales or retail organization and/or an operationally intensive business.
Workplace
This position is based in Glendale, Arizona, USA, within easy reach of Los Angeles.
Explore jobs in Arizona or in the USA.
Compensation
The base compensation for this position ranges from USD 65581.10 to USD 74949.60 per annum.
Benefits
10% annual bonus; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval.
Culture
A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like The RealReal, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.