The RealReal Assistant Quality Control Manager

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Help manage the Quality and Enablement team within outbound fulfillment operations.
• Establish reports and analyze KPIs.
• Create and validate standard operating procedures (SOPs).
• Partner with cross-functional departments and leaders.
• Analyze audit reports, identify anomalies, and develop SMART action plans.
• Facilitate onboarding, audits, and training as needed.
• Provide feedback to fulfillment teams to continually improve the outbound customer order fulfillment process.
• Maintain regular communication with stakeholders, including customer service, fulfillment, and other operational teams, to resolve and prevent issues and improve mutual understanding of processes.
• Supervise staff, including scheduling and training, and perform additional duties as needed.
• Ensure assigned employees understand and comply with company, government, and customer policies, procedures, and regulations.

Qualifications

• At least 3 years of experience in auditing, process analysis, e-commerce production, training, or related fields.
• At least 1 year of experience supervising a staff of at least 5, preferably in a warehouse environment.
• Experience working in a distribution center within outbound operations.
• Strong knowledge of adult learning principles.
• Comfort working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google Suite, including Forms, Docs, Sheets, and Slides.
• Strong written and verbal communication skills, with the ability to tailor communication style to the audience and demonstrate executive presence.
• Exceptional attention to detail and organizational skills.
• Ability to continually improve customer SLAs and value-added services.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Strategic, forward-thinking perspective, sound business judgment, and a collaborative working style.
• Adaptability and openness to change.
• Growth mindset with a solutions focus.
• A college degree is preferred.

Skills

Experience

At least 3 years in auditing, process analysis, e-commerce production, training, or related fields; at least 1 year supervising a staff of at least 5, preferably in a warehouse environment.

Education

A college degree is preferred.

Compensation

The base compensation for this position ranges from USD 59608.80 to USD 80,912 per annum.

Benefits

$50 in monthly food credits for snacks and meals available for purchase onsite; Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval; climate-controlled warehouse facility. Employees may also be eligible for a bonus program and incentive pay, depending on the role.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.