The RealReal Area Asset Protection Manager

About The RealReal

The RealReal is a US luxury consignment marketplace founded in 2011. It sells pre-owned fashion, jewelry, watches, art and home furnishings through its website and stores. Its teams authenticate, price and photograph goods before they go on sale.

Role & Responsibilities

• Oversee asset protection, safety, and security strategies across multiple store locations, including the West Hollywood full-line store, surrounding neighborhood stores, and the Expo hub.
• Directly manage and develop a team of Asset Prevention employees.
• Oversee building security, including responding to alarms outside business hours.
• Support Asset Prevention functions for the store and surrounding markets as needed.
• Conduct internal and external investigations and bring them to closure.
• Develop and manage safety and security processes and procedures, including business continuity plans.
• Develop and manage Asset Prevention processes and procedures, including security camera management, the EAS system, and the alarm system.
• Ensure compliance with applicable local, state, and federal laws.
• Manage the Asset Protection Audit program.
• Manage the store’s monthly SOX compliance reporting.
• Work alongside the team to support execution, problem-solving, and continuous improvement.
• Communicate company values to customers and employees.

Qualifications

• At least 5 years of retail Asset Prevention management experience.
• Demonstrated leadership capability, with the ability to influence, coach, and hold teams accountable.
• Proven ability to partner effectively with senior leaders, field management, and cross-functional stakeholders.
• Self-directed, with the ability to work independently while managing multiple priorities.
• Comprehensive knowledge of physical security systems, including CCTV, EAS, intrusion alarms, access control, and life-safety protocols.
• Experience building, developing, and leading high-performing Asset Protection teams.
• Exceptional organization and the ability to adapt quickly in a fast-paced, evolving environment.
• Strong verbal and written communication skills, including the ability to document findings clearly and present recommendations.
• Demonstrated experience investigating theft, fraud, ORC, and internal dishonesty.
• Proven ability to coach and develop teams and hold them accountable to performance and compliance standards.
• Experience influencing without direct authority and partnering with Operations, HR, Legal, and Store Leadership.
• Ability to lead through change and maintain engagement during periods of transformation or heightened risk.
• Comfort learning and adapting to new technologies and Asset Protection platforms.
• Ability to travel regularly within the assigned area.
• A four-year bachelor’s degree is preferred.

Skills

Experience

At least 5 years of retail Asset Prevention management experience.

Education

A four-year bachelor’s degree is preferred.

Compensation

The base compensation for this position ranges from USD 77,878 to USD 90,000 per annum.

Benefits

Employee Stock Purchase Plan; 401(k) with company match; medical, dental, and vision insurance; paid parental leave; 9 paid company holidays; flexible time off with manager approval. Employees may also be eligible for a bonus program and incentive pay, depending on role.

Culture

A consignment passes through several hands. Authentication specialists examine the item, merchandising teams prepare the listing and client teams work with the person who consigned it.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.