The Maybourne Beverly Hills Server Attendant

About The Maybourne Beverly Hills

The Maybourne Beverly Hills is Maybourne’s hotel in California, located near Rodeo Drive and Beverly Cañon Gardens. It combines rooms and suites with restaurants, bars, a spa and a rooftop pool. Its dining venues include The Terrace and Dante Beverly Hills. Careers at the property span guest services, housekeeping, food and beverage, culinary work and the operational roles that support a full-service hotel.

Role & Responsibilities

• Follow departmental policies, service procedures, and standards, maintaining superior service standards and using equipment correctly.
• Anticipate guest needs, respond promptly, maintain positive guest relations, and address complaints to Maybourne standards; promptly notify management of concerns.
• Comply with state liquor regulations and food safety, sanitation, and handling procedures.
• Complete opening duties, including polishing silverware and glassware; setting tables; replenishing side stations; cleaning trays; preparing water, tea, coffee, bread, and beverage stations; stocking condiments and supplies; folding napkins; retrieving clean linen; and transporting supplies from storage.
• Assist servers with tasks, check station assignments, attend pre-shift meetings, and serve water, bread and butter, coffee, tea, and other designated non-alcoholic beverages.
• Clear soiled tableware, separate dishes and food in the breakdown area, maintain assigned tables, add utensils and wares as directed, and refill non-alcoholic beverages.
• Provide accurate information about hotel services, features, and local attractions and activities.
• Maintain the cleanliness, sanitation, and organization of service areas; clean and reset tables promptly after guests depart and replenish station wares throughout the shift.
• Clean beverage equipment, including coffee and iced tea machines, and take water bottles to stewarding for cleaning and sterilization.
• Complete closing duties, including polishing wares; delivering trays to stewarding; replenishing side stations; storing furniture and reusable goods; breaking down food and beverage stations; restocking for the next service; taking dirty linen to Laundry; securing supplies; and reporting to a supervisor before leaving.
• Work a flexible schedule, including split shifts, weekends, and holidays.
• Maintain a friendly, helpful, and courteous manner with guests and colleagues, and perform other duties assigned by hotel management.

Qualifications

• Experience providing excellent customer service in a fast-paced environment, with patience and a friendly, professional demeanor.
• Strong active listening skills.
• Exceptional organization and time-management skills.
• Positive attitude and ability to work under pressure and collaborate with bussers, cooks, and other staff.
• Knowledge of food service regulations and proper food and alcohol handling procedures.
• Willingness to work flexible schedules, including days, nights, weekends, and holidays.
• Ability to solve problems and recover service misses.
• Ability to perform high-quality work without supervision.
• Ability to handle money accurately and operate a point-of-sale system.
• High school diploma.
• Ability to work in a fast-paced environment and deliver orders in a timely manner.
• Luxury-environment experience is a plus.
• Experience in a five-star Forbes restaurant is a plus.
• Ability to stand and walk for extended periods; twist at the neck and trunk; bend, stoop, kneel, crouch, or crawl; and occasionally reach with the hands and arms, overhead, above the shoulders, and horizontally.
• Ability to handle objects and tools and operate service equipment; regularly lift or move up to 25 pounds, occasionally lift or move objects weighing up to 40 pounds, and lift up to 50 pounds while carrying heavy trays and equipment, as well as delicate china and barware.
• Visual abilities including close, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Ability to sustain frequent physical movement throughout work areas and provide indoor and outdoor service in fluctuating weather.

Skills

Education

High school diploma

Compensation

The base compensation for this position is USD 20 per hour.

Benefits

Medical, dental, and vision insurance; company-matched 401(k) plan; company-matched Health Savings Plan; Flexible Spending; paid holidays; paid time off; paid sick leave; Employee Assistance Program; free parking; employee recognition programs; colleague meals; colleague referral incentive program.

Culture

The Maybourne Beverly Hills describes service as a coordinated effort across its departments. Its recruitment materials emphasize care for guests, collaboration and consistent professional standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.